Question | Answer |
some steps to determine device causing problem | research an error message,check logs in event viewer |
two things to always check first with hardware problems | check cable connection and the log file |
secondary logon | running the application with admin privileges |
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ask to reproduce the problem | you watch what the result is |
if the application has never worked | |
sfc.exe | system file checker command |
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c:/r | checkdisk command |
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three startup stages of boot | before the progress bar |
three startup stages of boot | after the progress bar and beforee logon |
three startup stages of boot | after logon |
fixing problems caused by hardware | msinfo32.exe |
fixing problems caused by hardware | research an error mesage |
fixing problems caused by hardware | check logs in event viewer |
fixing problems caused by hardware | use vista problem reports and solutions |
fixing problems caused by hardware | xp error reporting window |
fixing problems caused by hardware | check reliability and performance monitor |
fixing problems caused by hardware | consider recent changes |
investigate device and drivers to discover source | check simple things first |
investigate device and drivers to discover source | check that the device manager recognizes the device with no errors or warnings |
investigate device and drivers to discover source | check that bios setup recognizes the device with no errors |
steps to follow when solving a device driver or service | update the device driver |
steps to follow when solving a device driver or service | update windows |
steps to follow when solving a device driver or service | try moving the device to a different port |
steps to follow when solving a device driver or service | try reinstalling the device |
steps to follow when solving a device driver or service | try moving the device to a different pc |
steps to follow when solving a device driver or service | use system restore |
steps to follow when solving a device driver or service | check documentation |
steps to follow when solving a device driver or service | search internet for help |
steps to follow when solving a device driver or service | boot into safe mode |
steps to follow when solving a device driver or service | use system file checker |
steps to follow when solving a device driver or service | check application using device |
steps to follow when solving a device driver or service | replace the device |
fixing problems caused by applications | interview the user and backup the data |
fixing problems caused by applications | user reproduce the problem |
fixing problems caused by applications | use task manager to end a process that is not responding |
fixing problems caused by applications | try reboot |
fixing problems caused by applications | suspect a virus |
fixing problems caused by applications | allow windows to provide a solution |
fixing problems caused by applications | try a windows update |
fixing problems caused by applications | use setup cd to repair the problem |
fixing problems caused by applications | consider data corruption |
fixing problems caused by applications | uninstall and reinstall the application |
fixing problems caused by applications | use system restore |
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BIOS error messages that was able to find hard drive but couldnt read what was written on the drive | invalid boot disk |
BIOS error messages that was able to find hard drive but couldnt read what was written on the drive | inaccessible boot device |
BIOS error messages that was able to find hard drive but couldnt read what was written on the drive | invalid drive specification |
BIOS error messages that was able to find hard drive but couldnt read what was written on the drive | invalid partition table |
BIOS error messages that was able to find hard drive but couldnt read what was written on the drive | cant find bootmgr |
before the progress bar appears stage 1 | is the screen blank |
before the progress bar appears stage 1 | does the computer appear to have power |
before the progress bar appears stage 1 | does an error message appear before vista starts |
before the progress bar appears stage 1 | can startup access the hard drive |
advanced boot options | safe mode |
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chkdsk c:/r | checkdisk command |
c:\windows\system32\logfiles\srt\srttrail.txt | log file kept by the startup repair process of windows re |
recover from a corrupted vista install | complete pc backup available |
recover from a corrupted vista install | complete pc backup not available and data backups available on hard drive |
recover from a corrupted vista install | complete pc backup AND data backup not available |
after the progress bar appears and before logon | kernel loaded successfully |
after the progress bar appears and before logon | session manager running in user mode |
after the progress bar appears and before logon | possible corrupted driver or service that is started after the kernel has finished its part of the boot |
after windows logon | problems cause by applications and or services configured to launch at startup |
after windows logon | shortcuts in startup folders,scheduled tasks,or software in stallation |
after windows logon | error message at startup,disable programs using msconfig |
recover lost data | look in recycle bin |
recover lost data | use recover command |
recover lost data | go to manufactureres website |
recover lost data | data recovery companies |
troubleshoot windows 2000 xp startup | talk to user |
troubleshoot windows 2000 xp startup | important data not backed up |
troubleshoot windows 2000 xp startup | determine point in the boot where system fails |
troubleshoot windows 2000 xp startup | check simple things first |