Term | Definition |
call tracking software | A system that tracks the dates, times, and transactions of help-desk or on-site IT support calls, including the problem presented, the issues addressed, who did what, and when and how each call was resolved. |
Component Services (COM+) | A Microsoft Management Console snap-in that can be used to register components used by installed applications. |
default program | A program associated with a file extension that is used to open the file. |
escalate | Assigning a problem to someone higher in the support chain of an organization. This action is recorded in call tracking software. |
expert system | Software that uses a database of known facts and rules to simulate a human's reasoning and decision-making process. |
file association | The association between a data file and an application to open the file that is determined by the file extension. |
Memory Diagnostics | A Window utility (mdsched.exe.) used to test memory. |
Regsvr32 | A utility that is used to register component services used by an installed application. |
Safe Mode | A technique of launching Windows on a minimum configuration, eliminating third-party, and reducing Windows startup to essential processes. |
Secondary logon | Using administrator privileges to perform an operation when you are not logged on with an account that has these privileges. |
System File Checker (SFC) | A Windows utility that verifies and, if necessary, refreshes a Windows system file, replacing it with one kept in a cache of current system files. |
taskkill | A windows command that uses the process PID to kill a process. |
tasklist | A Windows command that returns the process identifier (PID), which is a number that identifies each running process. |
technical documentation | The technical reference manuals, included with software packages and hardware, that provide directions for installation, usage, and troubleshooting. |
ticket | An entry in a call-tracking system made by whoever receives a call for help and used to track and document action taken. |