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Ch20 Dental Term
Business Procedures
| Question | Answer |
|---|---|
| professional calls | call regarding specific care or concern in patient matters |
| outgoing calls | calls made from the dental facility |
| confirmation | call to confirm an upcoming appointment |
| ordering | call to supplier or store to place an order |
| inquiry | call to request information regarding matter such as availability of a product |
| collection | call to arrange payment for an outstanding statement |
| answering service | professional service that will answer phone calls and take messages, forward messages, and advice callers of working hours and availability. |
| first class mail | letters, postcards, statements, business reply, and larger marked envelopes. |
| second class mail | Periodicals, magazines, newspapers |
| Third class mail | catalogs, circulars, books, printed material weighing less that one pound |
| fourth class mail | printed matter and parcels weighing more than a pound, aka parcel post |
| certified mail | postal fee service that records mail delivery by dating, numbering, and recording mailed pieces. The sender may track the progress of the mail using the receipt number. |
| C.O.D. Mail | Stands for cash on delivery fee service in which postal employees collects money at time of delivery. |
| Express Mail | Fast, 24 hour delivery of mail |
| priority mail | mail delivery with two to three days |
| insured mail | postal fee service insure item sent, for a set price declared by sender. |
| Registered Mail | Postal fee service to record and protect mail to delivery site, post office supplies proof that the material has been received. generally used for important papers |
| restricted delivery | mail delivered to only the person specified. |
| special delivery | swift delivery of mail by the post office when received at local station; fee for service |
| special handling | delivery of third and fourth class mail at fastest method byt not special delivery |
| communications by means of computer | |
| fax | communication by telephone line connection |
| ground package service | parcels or packages containing dental cases, returns, items to be repaired, and so for sent by fed-ex, UPS, USPS. Pickup service can be arranged |
| online postal services | include stamp purchase, calculation of postage, printing of labels, proof of delivery, and tracking of postal matters |
| incoming mail | mail that has been delivered to the dental facility. |
| Invoice | printed from supplier regarding order or orders received by a facility, may or may not demand payment. |
| statement | request for payment for services, products, or material received by a facility. |
| misc | may include lab reports, general information, or correspondence, meeting information, sames or advertisements. |
| packages | may be from dental labs, suppliers, or sample products. |
| personal | mail meant for a specific individual; not general business communication |
| payment | envelopes containing checks as payment for statement or treatment received |
| outgoing mail | mail that is sent from the facility |
| zip code | specific numbers assigned by postal office to designated areas of the country. |
| appointment | period of time set aside for a scheduled patient |
| appointment card | printed reminder of patients next appointment day and time. |
| appointment entry | recording patients name, procedure, phone number, and other required data into computer program or schedule book for a specific time and day |
| buffer period | open unit or block of time that is maintained on schedule pages; used for emergencies or to make up time when running behind schedule |
| call list | list of patients willing to be summoned at first available opening or when cancellations occur. |
| daily schedule | copy of schedule of patients and procedures for the day. |
| Dovetail Scheduling | process in which appointment times are scheduled into the days procedures at a down period of another appointment. |
| matrix | pattern of work periods available for appointment scheduling, nonworking hours, meetings, holidays, or any times the practice will not be in service are marked off the schedule. |
| recall list | system of monitoring patients return to dental facility, patients are listed in month of the desired service and called or notified at that time to make an appointment. |
| unit | section of an hour; may be 10, 15, or 20 minutes. |
| Patient Information Card | questionnaire filled out by the patient giving necessary data for office records. |
| clinical chart | printed chart showing anatomical drawings and diagnostic results of clinical observations; also may record procedures, fees charged, and payments received. |
| consent form | printed form signed by patient or guardian of a minor giving permission for treatment |
| health history form | printed questionnaire regarding patients, past and present heal history, medications, allergies and other health matters |
| insurance information form | printed questionnaire regarding insurance policy numbers, type and any other data supplied on the insurance card. |
| patient file envelope | large file envelope used to gather and hold together all the patients records in one central location. |
| indexing | aligning position for file placement using names, dates, etc. |
| beneficiary | person entitled to receive payment from claim |
| carrier | insurance company or institution doing the insuring |
| back order | part of supply order to be shipped at later date. |
| modified block letter | form in which some letter parts are not placed next to left margin |
| ethics | code of conduct set by a profession |
| block letter | form in which all letter parts are placed at the left margin |
| exclusion | services or procedures not listed in the benefit plan. |
| title line | form signed by patient, guardian giving permission for care. |
| petty cash | a fund of money used to pay for small items purchased for office needs |
| sorting | process of arranging items for filing, using dates, numbers, names. |
| felony | a serious major crime such as arson or murder |
| Fraud | Purposeful misrepresentation of facts or knowledge |
| deductible | a requirement for the family or individual to pay the first $100 |
| provider | a three party payment plan |
| capitol supply | items of major cost that are used on an ongoing basis such as dental chair, autoclave, or radiograph developer. |
| expendable supply | items that are used up or consumed during procedures such as cements, tissues, and gloves. |
| non-expendable supply | items that are used more than once but are not of major cost, such as dental instruments |
| purchase order | printed request for materials or equipment that is used mainly in large institutions, may require authorization before being processed |
| reorder point | minimum quantity or amount of an item that is necessary to have on hand before another order is necessary |
| lead time | amount of time between the reorder of a supply and its arrival |
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