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Exam 3
Chapters 7, 8, 9 & 10
| Question | Answer |
|---|---|
| Differences in time zones need not be considered when planning a meeting time for participants from different cities. | False |
| When meeting with people of different cultures, you should avoid gesturing with your hands. | True |
| Typical office employees, especially managers, spend very little time in meetings. | False |
| With technology use growing, traditional face-to-face meetings are very uncommon. | False |
| One disadvantage of face-to-face meetings is that travel to and from the meeting can be costly. | True |
| A webcast is a type of broadcast that is similar in nature to a television broadcast, except it takes place over the World Wide Web | True |
| An advantage of a remote conference is that it provides less chance for effective brainstorming on issues. | False |
| A meeting with an ill-defined purpose can result in wasted time and frustration for meeting participants | True |
| Beginning a meeting late is acceptable if several people are late in arriving. | False |
| The meeting leader is responsible for seeing that everyone participates and that no one dominates the discussion. | True |
| Employees should not make their online calendars accessible to members of their work group or to their supervisors. | False |
| A meeting notification should include the purpose of the meeting along with the location, date, and time. | True |
| When taking notes for minutes during a meeting, you should record the meeting discussions verbatim. | False |
| For some conferences, speakers are asked to post their presentations, handouts, or other materials to a website | True |
| A conference is typically much smaller in scope and has fewer participants than other types of meetings. | False |
| For team presentations, each team member should have a different goal for the presentation. | False |
| The goal of a presentation might be to inform, persuade, or entertain the audience. | True |
| Demographics are characteristics of a group of people, such as age, gender, race, education, and income level. | True |
| Information needed for presentations on most general topics can be found in company records. | False |
| When the goal of a presentation is to persuade the audience, use direct order for the message. | False |
| If you use a story in the presentation opening, you should be sure it is in good taste and appropriate for the occasion. | True |
| Repetition in the body of a presentation wastes time and can bore the audience. | False |
| Using visual aids in a presentation does not increase the amount of information your audience remembers. | False |
| Handouts with additional information about a topic are often distributed when the topic is introduced in the presentation. | True |
| Many organizations use slideshows or webinars to present information and training over an intranet | True |
| During a webinar, you may be able to ask the attendees questions in a poll or survey form. | True |
| When delivering a presentation, you should look at the visual aids as you speak. | False |
| Your introduction as a presenter should help establish that you are a credible speaker. | True |
| It is acceptable to go over your time limit for a presentation if audience members continue to ask questions. | False |
| Your conclusion, summary, or call to action should clearly tie in with your opening statements and the points you made in the body of the presentation. | True |
| As an administrative professional, you may be expected to screen incoming calls for your supervisor. | True |
| When planning a business call, you should be aware of the time zone differences for the caller and the recipient. | True |
| When leaving a voice message, include a number where you can be reached but do not give your name for security reasons. | False |
| To observe proper cell phone etiquette, you should turn off your cell phone or use the silent alert setting in one-on-one interactions and during meetings, classes, and other public events. | True |
| Email messages cannot be used to transfer files via a network as email attachments. | False |
| Screencasts are used in business to show clients how to use a product or service. | True |
| Instant messaging is quick and easy to use, and just as with email messages, the content of the message is private and secure. | False |
| The content of a wiki entry can be edited by the person who posted the entry or by the wiki administrator but not by others who read the entry. | False |
| An unaware employee can be an organization’s greatest weakness when it comes to data security. | True |
| Cyber criminals rarely target organizations. | False |
| You should not use passwords that are based on personal information that can be easily accessed or guessed. | True |
| The next generation of the web involves smarter browsers. | True |
| A fax machine copies or scans a document containing text or pictures and sends the image to a destination fax machine, printer, or computer. | True |
| In a video conference, two or more people located in separate geographical areas communicate by exchanging text messages. | False |
| Businesses do not use public blogs to create forums for exchanging product information. | False |
| In the communication process, feedback is a return message sent by the receiver. | True |
| A mental distraction is an example of an external communication barrier. | False |
| Gestures and other nonverbal behaviors cannot send a message. | False |
| Emphatic listening is hearing and trying to understand and offering feedback that shows you have understood the message. | True |
| Internal communication barriers are often easier to overcome than external communication barriers. | False |
| For effective listening, you should keep an open mind and not prejudge the speaker or the message. | True |
| When talking with someone, you should begin thinking about your response while the other person is still speaking. | False |
| Using the proper degree of formality for different communication situations will make listeners more open to receiving your message. | True |
| Using proper grammar when speaking with coworkers, clients, and others in the workplace is not important. | False |
| Pitch is an attribute of voice that conveys the attitude or emotional state of the speaker. | False |
| Nonverbal communication symbols have different meanings from culture to culture. | True |
| Publishing is sending a message to a receiver or making the message available to a receiver. | True |
| Messages written for business purposes should be courteous, correct, concise, clear, and complete. | True |
| A printed memorandum should be used (rather than an email) when the information is confidential or sensitive. | True |
| Formal business reports are typically formatted in memorandum style. | False |
Created by:
shulukong
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