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Chapter 61

Communication in the Dental Office

Copier A business machine that can make duplicates (copies) from an original
Fax machine A business machine that is attched to a phone line that transmits hard copy written messages (handwritten or typed); "fax" is short for "facsimile"
HIPPA The Health Insurance Portability and Accountability Act of 1996, which specifies federal regulations ensuring privacy of a patient's healthcare information
Human behavior The collection of actions performed by human beings who have been influenced by a person's culture, attitudes, emotions, values, ethics, and authority
Letterhead The part of a letter (or printed stationary) that contains the name and address of the person sending the letter
Marketing A way of advertising or recruting people to a business
Nonverbal communication Type of communication in which body languageis used as a form of expression
Salutation A part of the letter that contains the introductory greeting
Socialization The process through which society influences individuals
Verbal communication Type of communication in which words are used as a form of expression
Word processing software A computer program designed to create most types of business documents
Created by: KalynBaimakovich