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Life Skills Ch 3
Develop your interpersonal skills
| Term | Definition |
|---|---|
| Communication | the process of conveying information in such a way that he message is received and understood |
| verbal communication | a process of communication that involves sending messages using words |
| nonverbal communication | a process of communication that involves sending messages without words |
| active listener | a listener who gives the speaker some form of feedback |
| feedback | a clue that lets the speaker know the message is getting through to the listener and how it is being received |
| reflection | the listener repeats in his or her own words what he or she thinks the speaker said |
| manners | rules to follow for proper conduct |
| body language | body movements, such as facial expressions, gestures, and posture, used to send messages to others |
| personal space | the area around you |
| technology | the use of scientific knowledge for practical purposes |
| internet | an international network of computers that are linked to share information |
| online | when you find access to the internet |
| open communication | a free flow of ideas, opinions, and facts among the people involved |
| stereotypes | a set of beliefs that all members of a group will behave in the same ways |
| prejudices | opinions that people form without complete knowledge |
| coded messages | a means of communication in which people fail to say what they really mean |
| role expectations | patterns of socially expected behavior |
| diverse | differing from one another |
| conflict | a struggle between two people or groups who have opposing views or groups who have opposing views |
| scapegoating | an attempt to resolve conflicts by blaming others |
| negotiation | communicating with others in other to reach a mutually satisfying agreement |
| compromise | a technique used in negotiating conflicts in which all parties agree to give up something of importance to reach a mutual agreement |
| conflict resolution process | a step-by-step form of communication that allows conflicts to be resolved in a positive manner |
| mediation | technique in which a third person called upon to help reconcile differences between conflicting parties |
| peer mediators | students who are trained in the conflict resolution process and are called upon to act as mediators when conflicts arise among their peers |
Created by:
Mrs. Ann Kidwell
Popular Family and Consumer sets