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Chapter 2 and 3
the fear of public speaking, listening
| Term | Definition |
|---|---|
| confidence | when you believe you are capable of handling a situation successfully - the attitude of assurance that causes an audience to take a speaker seriously |
| stage fright | also referred to as communication apprehension, meaning that we're afraid to speak |
| fear | biological process by which animals/humans secure the necessary energy to do a job that really matters, physical or psychological regular energy - food energy, everyday tasks emergency energy - flight response, energy when you're scraed |
| phobia | a persistent, irrational fear |
| performance anxiety | an extreme fear of audiences |
| being nervous benefits you when... | you're hyper focused, might perform better, adrenaline. |
| symptoms of stage fright | forgetting the words, upset stomach, flushed (red) face, dizziness, elevated heartbeat, shortness of breath, excessive sweating, wobbly legs - usually occur right before we speak and/or within the first 30 seconds |
| perception | refers to how you see thing - to gain an awareness/understanding of a person, idea, or situation - see things as they are, not as our fears see them |
| self esteem | confidence, the result of facing adversity and overcoming |
| content (plank 1) | helps with confidence when we "share a message that contains facts and pertinent evidence |
| organization (plank 2) | formation of the main idea or main point being addressed, clear areas or analysis and supporting evidence fits |
| notes (plank 3) | should remind you of the main points of your speech, which can help you feel less nervous when giving a speech |
| friendliness (plank 4) | helps with confidence by knowing that your audience will forgive you for just about anything you do wrong |
| impression (plank 5) | how someone perceives and judges you |
| dedication (plank 6) | helps build confidence with the presenter and the material they're given, amount of time you spend preparing for what you're presenting |
| empathy (plank 7) | a sincere understanding of feelings, thoughts, and motives of others |
| newness (plank 8) | helps with confidence when you apply originality |
| conviction (plank 9) | having confidence in your principles of what you have to say or do |
| enthusiasm (plank 10) | directed energy that "you need to inspire your audience by showing them that you are fired up in two ways that work hand in hand," intellectually and physically |
| passive listeners | let the talker do the work, and they probably don't respond - hearing but not listening |
| active listeners | play an active role by guiding the talker toward common interests |
| listening spare time | thinking time created by the ability to listen faster than people can speak |
| excursion | the act of turning aside from the main subject of attention - a pleasure trip |
| disintegration | the act of breaking apart |
| sounding board | a person or group on whom one tried out an idea or opinion as a way of evaluating it. |
| the "rate gap" | explain why our minds wander (results in "listening spare time) |
| how much of what we hear do we remember? | twenty five percent |
| what is the top management skill needed for success in business? | listening |
| people speak around 120-180 wpm, how many times as fast can we listen? | six times |
| appreciative listening | how we listen when we enjoy what we're hearing - music, a river, etc.. |
| discriminative listening | when we want to single out a particular sound from a noisy environment |
| empathic listening | the style of listening that encourages people to speak without fear of embarrassment |
| critical listening | evaluates what is heard and determines if the message is logical or has value. |
| as listeners we risk being ______? | deceived |
| are political ideas and ethical standards are influenced more by listening or reading? | listening |
| politicians, adversities, and con artists have learned that people are vulnerable when....? | they are listening |
| be willing to listen to anything but do not give up your ability to... | think for yourself |
| the seven habits of bad listening are... | turning out dull topics, faking attention, yielding to distractions, criticizing delivery or appearance, jumping to conclusions, overreacting to emotional words, interrupting |
| what are some filters between the speaker and the listener | your background - family, religion, age, education, morals, attitude, etc. |
| to stop your filters... | refrain from judging, focus on the message, keep an open mind |
| total body listening is... | facing the speaker, make eye contact, block out distractions, lean forwards, nod occasionally |
| when listening to the beginning of the speech | focus on the title and finding the main idea, not the jokes |
| when listening to the middle of the speech | listen critically, are there trustworthy sources, recent examples, relevant information, is it biased |
| when listening to the end of the speech | be aware of emotional appeals and propaganda |
| explore | ask "what does this person want me to believe" |
| analyze | ask "are the reasons, examples, and facts convincing and accurate |
| review | what you have heard |
| search | for hidden meanings |
| what does EARS stand for | explore, analyze, review, search |
| after the speech, you should...? | ask for explanations, paraphrase the message to check for accuracy, summarize the message once you feel you've got it |
Created by:
jaynahiwen
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