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Philosophers

Operations + Supply Chain Management

TermDefinition
Crosby used the phrase "do it right the first time"
Crosby wrote a book in 1979 entitled "quality is free"
Crosby emphasized the importance of considering all costs of quality
Crosby concepts of zero defects as a measurable object
Juran focus was on the customer's perception of quality
Juran quality must be built on 3 elements; quality planning, quality control, and quality improvement
Juran cost of quality
Juran fitness for use
Juran Pareto Principle
Taguchi used robust design
Taguchi perfecting of experiments to create higher quality products and processes
Taguchi argues that quality must be designed into a product
Deming had 14-point quality plan and believed to improve constantly and forever
Deming the "system" caused defects, not employees
Deming modified "Plan-Do-Check-Act" (PDCA) to "Plan-Do-Study-Analysis" (PDSA)
Deming endorsed the elimination of fear in the organization
Deming focused on Statistical Process Control (SPC)
Ishikawa developed Fishbone Chart aka cause and effect diagram
Ishikawa teamwork is essential for quality leadership
Ishikawa instrumental in developing quality circles
Shewart created "Plan-Do-Check-Act" (PDCA)
Goldratt developed Theory of Constraints
Created by: drister05
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