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Com 377 Chapter 1

Week 1

QuestionAnswer
Conventional Model Lecture, unidirectional, mass audience, low message frequency, Static
Social Model Conversation, Discussion, High message, multidirectional,
Mobile Technologies changing business Communication Sensory and cognitive extensions of user, accelerated decosion-making and problem solving
Technology useful, not a replacement for communication
to guard against information overload use filtering features, manage subscriptions, sending unnecessary massages, save important messages
Ethical communication includes all relevant information, is true and is not deceptive in any way
Unethical communication plagiarizing, elective misquoting, misrepresenting numbers, distorting visuals and fails to respect privacy
Ethical dilemma occurs when choosing among alternatives that are not clear cut Gray area but are ethical and valid
Ethical Lapse is choosing a clearly unethical option
Ensuing ethical organization Hiring individuals and installing ethical company codes
ensure legal communication always check with legal department
Basic communication model Sender first, idea encoded, message in medium, sender transmits the message through a channel, Audience receives message, decodes message, responds to message, provide feedback
Barriers in communication Noise and distractions, competing messages, Filters, channel breakdowns
business communication process facts, concise, efficient manner, clarify expectations and responsibilities, offer compelling, persuasive arguments and recommendations
Traits of professionalism Striving to excel, dependable, accountable, team player, etiquette, ethical decision making, positive outlook
audience receive messages be aware of: audience expectations, ensure ease of use, emphasize familiarity, practice empathy, compatibility
Audience decodes messages in looking at Perception, selective perception, cultural beliefs, personal beliefs, individuals thinking styles
audiences respond to messages they must remember message, be able to respond as you wish, be motivated to respond
Created by: leanamar
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