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Habit 4 Study Guide

QuestionAnswer
What is Habit 4? Think Win-Win
Balance Courage and Consideration Building effective relationships by working for their benefit while you work for your own.
Win-Win High on courage and high on low
Win-lose High on courage and low on consideration
Lose-Win Low on courage and high on consideration
Lose-Lose Low on courage and consideration
People who think Win-Win or No Deal live by two principles. Courage and Consideration
Make Deposits in other people’s emotional Bank Accounts (EBA) Key to making friends is to deposit acts of kindness and helpfulness in their Emotional Banks Accounts Card to avoid making withdrawals.
Deposits When you do something wrong to help the relationship
Withdrawal When you do something that hurts the relationship
Find out what a deposit is for the other person because _____ What you think is a deposit for the other person may in fact be a withdrawal in their mind.
Keep promises Be careful using “I promise, or I commit.”
Keep Confides When someone shares something in confidence, keep it that way.
Be loyal to the absent Avoid gossiping or backbiting
Set clear expectations Don’t leave things fuzzy
If you are in the wrong,____ Admit/apologize now.
Learn to forgive and to forget so that you don’t keep____ Hurting yourself the way you were hurt.
Created by: Bham4
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