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Key Terms
Communication in the Workplace
| Term | Definition |
|---|---|
| whats is a aggressive customer | a customer who readily complains, often loudly and at length |
| Chronic Complainer | a customer who is never satisfied and feels that there is always something wrong |
| Clientele | The clients of a company or a bunsiness |
| Coaching Session | when a manger trains employees how to properly handle given situations |
| Complaint | communication from a customer that alleges deficiencies after a purchase has been made |
| Customer Service | a company's ability to supply wants and needs to customers |
| Customer Service Representative | the person in a business or company that most often interacts with the customer before and after a transaction has occurred |
| High-Roller Customer | a customer who expects the absolute absolute best and is willing to pay for it generally complains in a reasonable manner |
| Manager | a person who has control or direction of a company or business |
| Meek Customer | a customer who will generally not complain most dangerous to businesses because they will complain to other people |
| Rip-Off Customer | a customer who wants to get something they are not entitled to receive often responds with a repetitive "not good enough" response |
| Troubleshoot | to determine what problems exist and how to correct them |
Created by:
Isaias Serrato
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