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Communication
| Term | Definition |
|---|---|
| aggressive customer | readily complains , often loudly and at length |
| chronic complainer | never satisfied and feels that there is always something wrong |
| clientele | company or a business |
| coaching session | manager trains employees how to properly handle given situations |
| complaint | customer that alleges deficiencies after a purchase has been made |
| customer service | supply wants and needs to customers |
| customer service representative | business or company that most often interacts with the customers before and after a transaction has occurred |
| high-roller customer | expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
| manager | control or direction of a company or business |
| meek customer | generally not complain most dangerous to businesses because they will complain to other people |
| rip-off customer | get something they are not entitled to receive often responds with a repetitive "not good enough" response |
| troubleshoot | problem exist and how to correct them |