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Communication

Communication in the workplace

TermDefinition
Aggressive Customer a customer who readily complains
Chronic Complainer a customer who is never satisfied and feels that there is always something wrong
Clientele the clients of a company or a business
Coaching Session when manager trains employees how to properly handle given situations
Complaint communication from a customer that alleges deficiencies after a purchase has been made
Customer Service a company's ability to supply wants and needs to customers
Customer Service Representative person in the company that most often interacts with the customer before after transaction
High-Roller Customer a customer who expects the absolute best and is willing to pay for it
Manager a person who has control or direction of a company or business
Meek Customer a customer who will generally not complain, most dangerous because the will
Rip-off Customer a customer who wants something they are not entitled to receive
Troubleshoot to determine what problems exist and how to correct them
Created by: ghenley7538
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