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communication
| Term | Definition |
|---|---|
| aggressive customer | readily complains, often loud and at length |
| chronic compainer | is never satisfied and feels that there is always something wrong |
| clientele | clients of a company or business |
| coaching session | when a manager trains employees how to properly handle given situations |
| complaint | communication from a customer that alleges problems after a purchase has been made |
| customer service | a company's ability to supply wants and needs to customers |
| customer service representative | the person in a company that most often interacts with the customer before and after a transaction has occured |
| high-roller customer | a customer who expects the absolute best and is willing to pay for it, generally complains in a reasonable manner |
| manager | a person who has control or direction of a company or businuess |
| meek customer | a customer who will generally not complain, most dangerous to businesses b/c they will complain to other ppl |
| rip off customer | a customer who wants to get something they're not entitled to receive, often responds with a repetitive "not good enough" response |
| troubleshoot | to determine what problems exist and how to correct them |
Created by:
cdesantiago2547
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