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communication
Term | Definition |
---|---|
aggressive customer | readily complains, often loud and at length |
chronic compainer | is never satisfied and feels that there is always something wrong |
clientele | clients of a company or business |
coaching session | when a manager trains employees how to properly handle given situations |
complaint | communication from a customer that alleges problems after a purchase has been made |
customer service | a company's ability to supply wants and needs to customers |
customer service representative | the person in a company that most often interacts with the customer before and after a transaction has occured |
high-roller customer | a customer who expects the absolute best and is willing to pay for it, generally complains in a reasonable manner |
manager | a person who has control or direction of a company or businuess |
meek customer | a customer who will generally not complain, most dangerous to businesses b/c they will complain to other ppl |
rip off customer | a customer who wants to get something they're not entitled to receive, often responds with a repetitive "not good enough" response |
troubleshoot | to determine what problems exist and how to correct them |