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communication
communication in the workplace
Term | Definition |
---|---|
Aggressive Customer | One who readily complains usually long and lengthy |
Chronic Complainer | Customer that is never satisfied an feels that something is always wrong |
Clientele | clients of company or business |
Coaching Session | When a manager trains an employee how to handle situations |
Complaint | Communication from a customer that alleges deficiencies after a purchase |
Customer Service | Company's ability to supply wants and needs to customers |
Customer Service Representative | Person in a business that most often interacts with customer before and after transaction |
High- Roller Customer | One who expects the absolute best and is willing to pay for it, complains in a reasonable manner |
Manager | Person in control of business |
Meek Customer | Person that doesn't complain, but does to others, most dangerous in business |
Rip-Off Customer | One that wants something they aren't entitled to, often complains |
Troubleshoot | Determine what problems exist and how to fix them |