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Communication
Term | Definition |
---|---|
aggressive customer | readily complains, often loudly and at length |
Chronic complainer | never satisfied and feels that there is always something wrong |
Clientele | clients of a company or a business |
Coaching session | manager trains employees how to properly handle difficult situations |
Complaint | Communication from a customer that alleges deficiencies after a purchase |
Customer service | a company's ability to supply wants and needs to customers |
customer service representative | person in a business or company that most often interacts with the customer before and after a transaction has occurred |
High roller customer | expects the absolute best and is willing to pay for it generally complains in a reasonable manner |
manager | person who has control or direction of a company or business |
meek customer | generally not complain most dangerous to businesses because they will complain to other people |
rip off customer | wants to get something they are not entities to receive often responds with a repetitive "not good enough" response |
troubleshoot | determines what problems exist and how to correct them |