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Communication
Communication in the workplace
| Term | Definition |
|---|---|
| Aggressive Customer | complains a lot and loudly |
| Chronic Complainer | never happy; always feels something is wrong |
| Clientele | clients of company/ business |
| Coaching Session | manager trains employees |
| Complaint | customer saying something is wrong |
| Customer Service | place to assist customers |
| Customer Service Representative | employee who assists customer |
| High-Roller Customer | reasoner customer but still complains |
| Manager | controls the company/ business |
| MeekCustomer | only complains to other people not the company/business |
| Rip-Off Customer | people who feels entitled; repeats "not good enough" |
| Troubleshoot | understand the problem and tries to fix it |