click below
click below
Normal Size Small Size show me how
Communication
Communication in the workplace
Term | Definition |
---|---|
Aggressive Customer | complains a lot and loudly |
Chronic Complainer | never happy; always feels something is wrong |
Clientele | clients of company/ business |
Coaching Session | manager trains employees |
Complaint | customer saying something is wrong |
Customer Service | place to assist customers |
Customer Service Representative | employee who assists customer |
High-Roller Customer | reasoner customer but still complains |
Manager | controls the company/ business |
MeekCustomer | only complains to other people not the company/business |
Rip-Off Customer | people who feels entitled; repeats "not good enough" |
Troubleshoot | understand the problem and tries to fix it |