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communication
communication in the work place
Term | Definition |
---|---|
aggressive customer | loud complaining customer |
chronic complainer | always something wrong never satisfied |
clientele | customer |
coaching session | when a manager trains employees to handle certain situations |
complaint | communication from a customer alleges deficiencies after a purchase |
customer service | a company's ability to supply wants and needs to customers |
customer service representative | the person who helps supply their needs and wants |
high roller customer | customer who expects the absolute best and is willing to pay for it |
manager | person who is in control or directs the business |
meek customer | a customer who will generally not complain to the store but will complain to other customers |
Rip off customer | a customer who wants something they are not entitled to have |
trouble shoot | to determine what problems exist and how to correct them |