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Communication
communication
Term | Definition |
---|---|
Aggressive Customer | readily complains, often loudly and at length |
Chronic Complainer | never satisfied and feels that there is always something wrong |
Clientele | clients of a company or business |
Coaching Session | when a manager trains employees how to properly handle given situations |
Complaint | communication from a customer that alleges deficiencies after a purchase has been made |
Customer Service | company's ability to supply wants and needs to customers |
Customer Service Representative | the person in a business or company that most often interacts with the customer before and after a transaction has occurred. |
High-Roller Customer | expects the absolute best and is willing to pay for it generally complains in a reasonable manner. |
Manager | has control or direction of a company or business. |
Meek Customer | generally not complain most dangerous to business because they will complain to other people. |
Rip-Off Customer | wants to get something they are not entitled to receive often responds with a " not good enough" response. |
Troubleshoot | determine what problems exist and how to correct them |