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Career Preparation 2
Succeeding in Life & Career - Ch. 2 Vocabulary
| Term | Definition |
|---|---|
| work ethic | a standard of conduct for successful job performance |
| telecommuting | an arrangement where an employee works from an office set up at home and connected to the office through technology |
| communication | the process of conveying information so messages are received and understood |
| verbal communication | a form of communication that involves the use of words |
| nonverbal communication | a process of communication that involves sending messages without words |
| active listening | focusing on the speaker's message and then providing feedback |
| feedback | a clue that lets the speaker know the message is getting through to the listener and how it is being received |
| passive listening | hearing the speaker's words but not the meaning of the words |
| rapport | a relationship built on respect and sincerity |
| reflection | the listener repeats in his or her own words what he or she thinks the speaker said |
| manners | rules to follow for proper social conduct |
| body language | movements such as facial expressions, gestures, and posture, used to send messages to others |
| personal space | the area surrounding an individual |
| open communication | a free flow of ideas, opinions, and facts among the people communicating |
| stereotypes | a set belief that all members of a group are the same |
| prejudice | preconceived ideas or judgments of people or objects that are based on a lack of understanding |
| mixed messages | a means of communicating in which a person's behavior contradicts his or her words or actions |
| role expectations | a pattern of socially expected behavior in which people learn to behave the way they think society expects them to behave |
| diverse | differing from one another |
| conflict | a struggle between two people or groups of people who have opposing views |
| scapegoating | an attempt to resolve conflicts by blaming others |
| negotiation | communicating with others in order to reach a mutually satisfying agreement usually through compromise |
| compromise | a technique used in negotiating conflicts in which all parties agree to give up something of importance to reach a mutual agreement |
| conflict resolution process | a step-by-step form of communication that allows conflicts to be resolved in a positive manner |
| mediation | technique in which a third person is called upon to help reconcile differences between conflicting parties |
| peer mediator | students who are trained in the conflict resolution process and are called upon to assist when conflicts arise within their peer group |
Created by:
jenselau000
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