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Gerst Chap 17 Review
| Term | Definition |
|---|---|
| Proof of residency | A document such as a passport, Social Security card, or birth certificate to show that you live in the United States |
| W-4 form | A form that provides employers the information they need to calculate how much money to withhold from your paycheck to pay taxes |
| Probation | A period of time that varies from company to company during which you and your employer have the chance to make sure you are the right fit for the job |
| Labor union or guild | An organization of people within a company who pay a fee to belong and who work together to ensure fair treatment of its members. |
| Small business | A business that is privately owned and operated in which any employee may wear more than one hat (responsibility) |
| Professionalism | The ability to show respect to everyone around you while you perform your responsibilities. You earn respect of supervisor, trust of co-workers, and contribute to your own well-being. |
| Teamwork | Working with others by actively listening, cooperating, compromising if necessary, and completing tasks on time to best of your ability. |
| Stress | Caused by how you feel about your work |
| Conflict | Disagreement between two or more people who have different ideas which can affect how you perform your tasks |
| Resolve workplace conflict | Focus on common goals |
| Work ethics | Beliefs and behaviors about what is right and wrong in a work environment |
| Americans with Disabilities Act | A law that makes it illegal to discriminate based on age or physical disability |
| Reporting Unethical Behavioral | You need to use your decision-making skills to decide how to respond. |
| Peer pressure | Pressure by co-workers to do something -- either positive or negative |
| Accomplish Career Goals | Manage time effectively and set priorities |
| Manage Workplace Conflict | Ability to recognize what is causing the conflict |
| 3 results of probation period | Fired, hired, probation extended |
| Advantages of working for a small company | More responsibility, More flexibility, Less formal, Independence, Opportunity to experience many aspects of business, Opportunity to be noticed by the boss |
| Disadvantages of working for a small company | Fewer benefits, longer work week, less opportunity to meet new people, less job security, fewer resources, opportunity to be noticed by the boss |
| Four qualities that create professionalism | Integrity, Honesty, Courtesy, Responsibility |
| Examples of ethical workplace behavior | Do your best, respect authority, respect co-workers, respect property |
| Examples of respecting workplace time | Being on time, show up every day, take breaks on time, stay entire shift, meet deadlines, don't do personal business during work hours |
| Six steps for effective communication | Be clear, personal, positive, get to the point, active listening, think before you speak |
| How can you earn respect and support of co-workers? | Show appreciation, take responsibility |
| Discrimination | Unfair treatment of a person or group based on age, gender, race, or relegation. |
| Harassment | Unwanted, repeated behavior or communication that bothers, annoys, frightens, or stresses another person. |
| If you believe you are facing discrimination or harassment at work, what should you do? | Keep a written record, get copy of company policy, follow company procedure, report to EEOC |
| Examples of harassment | Comment on appearance, tell inappropriate jokes, touching a co-worker, hanging up inappropriate pictures, asking a co-worker on a date after he or she has said no, using crude or inappropriate language |
Created by:
klampe
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