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HRTE - Unit 1

Unit 1 - The HRTE Industry

TermDefinition
hospitality industry provides services to people away from home including the lodging, , food service, travel, & tourism, events, and recreation segments
diversity Hiring employees from different backgrounds, offering menus in different languages, and developing marketing materials geared toward different types of customers is an example of which type of hospitality industry trend
lodging industry segment consist of businesses that provide overnight accommodations including: hotels, motels, camping, and resorts
food service segment consists of businesses that make and provide meals. Examples include fast food restaurants, catering companies, banquet facilities, fine dining restaurants
travel industry segment consists of businesses that move travelers from place to place: cruise lines, rail services, car rentals, and bus lines.
tourism segment consists of businesses that organize and promote travel for business, leisure, and other purposes. Examples -travel agencies, visitor centers, meeting and convention planners, tour operators, etc.
infrastructure the physical components of a destination, such as hotels, restaurants, roadways, and transportation that support tourism
globalization the process in which the economies of different nations become interconnected
hospitality meeting the needs of guests with kindness and goodwill
accommodation another word for lodging meaning a place to sleep
recreation segment businesses that consist of providers of activities for rest, relaxation, and enjoyment. Examples might include: national parks, recreational sports, gyms, and other related businesses. Also may include sports and entertainment businesses.
professional association is a group of people organized to improve themselves, their profession, and their industry. Also called professional organizations. Examples include the National restaurant association and the hotel and lodging association.
amenity extra item or service that adds to a travelers comfort or convenience Room service, fitness centers, pools, dry cleaning, and access to a computer or fax machine are all examples of
peak seasons seasons with the highest demand
off-peak seasons are those seasons with the lowest demand
factors that impact the success of a hospitality business economy, politics, the weather, and globalization
customer focus to be successful all segments of the hospitality industry must have this
recreation is any activity that people do for rest, relaxation and enjoyment
lodging also called an Accommodation is a place to sleep for one or more nights
event planner plans many different events for a firm including: Weddings, conferences, and trade shows. Their job title is...
technology The use of websites for reservations, offering fax and copy services, along with free Wi-Fi are all examples of which trend in travel and tourism industry?
travel package The Travel Agent is putting together a single price which includes airfare, car rental, hotel, meals, entertainment, and a tour guide for his trip. This is an example of a
cars and airplanes Two modes of transportation that helped increase travel in the US are
Created by: janice ritchey
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