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AOHT DGCS Lesson 5

The Phases of Customer Service

TermDefinition
budget The amount of money that is available for, required for, or assigned to a particular purpose.
conclusion The final section of a paper or proposal that summarizes its major points and leaves the reader with a final thought as to why those ideas are important and valid.
efficient Functioning in the best possible manner with the least waste of time and effort.
empathy Understanding or experiencing the feelings, thoughts, or attitudes of someone else.
flow pattern The way in which the different parts of a system or process work together.
imbalance ripple effect A continuing series of negative consequences caused by poor management of the flow of service.
proposal A suggested plan for consideration.
scheduling To appoint, assign, or designate for a fixed time.
solution The answer to a problem; a problem may have several solutions that are equally satisfactory.
staffing To furnish a project with the necessary employees or personnel.
summary A succinct overview highlighting the main issues of a problem or situation.
training To transfer valuable skills and knowledge to another person.
Created by: jandrad123
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