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Sociology terms
chapter 3 communication
| Term | Definition |
|---|---|
| Brainstorming | Suggesting as many alternatives as possible without evaluating them. |
| Branching | In communication going out on different limbs of an issue rather than staying focused on the issue |
| Closed-ended questions | Questions that allows for a one word answer and does not elicit much information |
| Competing style of conflict | Conflict style in which partners are both assertive and uncooperative.Each tries to force a way on the other so that there is a winner and loser. |
| Conflict | The interaction that occurs when the behavior or desires of one person interfere with the behavior or desires of another |
| Congruent message | One in which verbal and nonverbal behaviors match. |
| Defense mechanisms | Unconscious techniques that function to protect individuals from anxiety and minimize emotional hurt. |
| Displacement | SHifting one's feelings, thoughts, or behaviors from the person who evokes them onto someone else. |
| Escapism | The simultaneous denial of and withdrawal from the problem. |
| "I" Statements | The statements that focus on the feelings and thoughts of the communicator without making judgement on others. |
| Lose-Lose solution | A solution to a conflict in which neither partner benefits. |
| Nonverbal communication | The massage about the message, using gestures, eye contact, body posture, tone,volume,and rapidity of speech |
| Open ended question | Question that encouragees answers that contain a great deal of information |
| Power | The ability to impose one's will on one's partner and to avoid being influenced by the partner |
| Projection | Attributing one's own feelings,attitudes,or desires to one's partner while avoiding recognition that these are one's own thoughts, feelings, and desires. |
| Rationalization | The cognitive justification for one's own behavior that unconsciously conceals on's true motives |
| Reflective listening | Paraphrasing or restating what a person has said to indicate that the listener understands. |
| Win-loose solution | A solution to a conflict in which one partner benefits at the expense of the other. |
| Win-win relationship | A relationship in which conflict is resolved so that each parner derives benefits from the resolution |
| "you" Statements | Statements that blame or criticize the listener and often result in increasing negative feelings and behavior in the relationship. |
Created by:
Robertta101
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