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Consumer Protection

QuestionAnswer
Receipts Proof of Purchase. Should be kept in case you want to return a product
The Good Consumer *Keeps receipts * Shops around for the best value * Knows their rights and how to complain
Be of Merchantable Quality Be up to the standard expected taking into account the price paid
Fit for Purpose Be able to do what they are supposed to do
Be as Described Fit the description in advertisements,catalogue etc
Correspond to Sample The product must be the same as the sample
National Consumer Agency Prosectues retailers that break the law and gives consumers information about their rights
Small Claims Court Consumers can go here to get a max. of €2,000 if the retailer will not give them their rights. It costs €25 and you must try to solve the problem yourself first.
The Ombudsman Deals with complaints against State Agencies
Trade Associations Have no legal power but put pressure on retailers to look after unhappy consumers
Consumer Association of Ireland Gives advice to consumers and publishes a magazine-Consumer Choice.
Credit Notes Allow a consumer to get something in a shop for the value stated. A consumer may decide to accept one when returning a faulty good
Redress Available *Refund *Replacement *Repair
RRP Recommended Retail Price
Bar Codes Scanned to show the price and update the stock levels
Food Labels Must show ingredients in descending order. Must give nutritional info. and info. about food alergies.
Created by: iceman10
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