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Objections
| Question | Answer |
|---|---|
| I can’t afford this. | I understand you might feel that way. If you don't mind me asking, if price wasn't an issue do you feel this is the right solution for you? I make my own prices, and we can find a way to work with you if you can find a way to work with us. |
| I can’t afford this. | If we can agree on a price, is this something you could commit to today? |
| we dont have time for this, | That’s the best part about this deal. I take care of all the work. I keep in contact with you via email or phone or IM calls, and it’s nothing extra for you as far as workload. |
| I just don’t see how a mobile site can help my business | Lead with benefits to businesses based on type, explain loosing customers without one, gaining new customers with one |
| we do this internally | With all-due respect <Owner’s Name>, I’m obviously here because I know my company can help you, and the person you have doing your work currently doesn’t seem to be succeeding. because you dont have amobile website and you should. |
| I was just looking at (YellowBook, GoDaddy) for this. | well wouldnt you feel better supporting a local business. plus this gives you the chance to work with a real person instead of some software. |
| we already spend too much money on advertising | I understand but is it measurable? can you track its reach and gauge your Return on Invesment? the services I offer will save you money and are FAR more effective per dollar. there also measurable and can be scaled without any additional cost and |
| this doesnt work | sounds like you may have had a bad experience however every statistic and study show that not only does it work, it actually works better than any other advertising form |
| Maybe later, not now | ok i understand you may need more time, but can ask is there something i may clarify for you, why the hesitation. is it price or something else? i will be more than happy to answer any questions |
| I will need to talk with someone else | ok no problem i understand if ther are other decision makers that need to be involved. would you like me to set up a short presentation to show them? what would be a good time? |
| im just not ready to do anything right now | ok i understand that. if youll just keep in mind that this is a promotional offer and since this is something you will eventually need to do, you wont find a better price and quality for than what im offering. is there a reason for the hesitation? |
| Im just not interested? | i understand that, so can i ask which part are you not interested in, saving money, getting ne customres or the increasing your bottom line part? |
| we do this internally | ok sure i could understand that however its clear that something important is being overlooked or not done. you need a mobile site and we could work with your internal team to get one done and transfer the monthly maintenance once its set up |
| Dont have time to discuss this right now | ok no problem sorry to bother you, what would be a good time? how about (suggest time) or what would work for you? explain will not take more than 5 minutes. |
| We have never done something like this before. | thatts what im heree for. your business is in the perfect position to invest in its growth and what im offering is no doubt the most cost effective and effecient way to do so. |
| We have no money budgeted for this | ok i can understand times are tough right now definitely but do you think room could be made somewhere, i mean we are talking about an investment that will benefit your business now and in the long run and will actually make you more money |
| this isnt a priority for us | Fair enough, no hard feelings, but are you telling me seriously that your business’ success isn’t your priority? this is really a no loose situation and will not require any additional resources or time to be taken from your business operations. |
| I dont think this will work for us | ok well if thats the case i may have done a poor job in relaying the benefits to you because there almost no way this couldnt work. was there a part of the process i could clarify better |
| I’ve done this before and I didn’t have good results. | I’m sorry, it sounds like you have had bad experiences in the past is that correct? I'm here for one on one consulting, at normal hours of the I can meet in person, and establish great communication lines to keep you updated on what is going on. |
| How do you/I know it will work | I do this day in and day out for a lot of businesses. I am an expert, I’ve done the proper research to prepare myself to offer you these services. I wouldn’t be here wasting our time if wasnt mutually beneficial. I have a business to run too. |
| Ive never heard of you | well busines wise we are a newer company in madison but we have such an effective team assembled that we have already begun to see tremendous results with our services |
| I dont believe it | i can understand being hestitant to work with someone you havent worked with before but there is too much data available to leave room for any doubt. i mean you can google mobile marketing and see how effective it is |
| why should i work with you? your company? | because we are a local business like you that understands the value of a good reputation. |
| Im Interested but your prices are to high | (small Business) sounds great. What you’re saying is that if the numbers were not an issue then you would sign up with us today then right? (Should be a yes...) Fair enough, what am I going to have to do price-wise to earn your business today? |
| I’m interested, but your prices are too high | I can gaurantee you want find a better service for a better price, not even close. in fact i would agree to compensate you the difference if you did find what we offer cheaper anywhere else. we would even do the research for you and show you other prices |
| I can’t justify spending that much money. | ok, maybe not but can you justify an increase in customers or leads? can you justify getting the best deal for your advertising dollars, hands down across any platform |
| Im not comfortable with the idea | I completely understand this is something completely new to you. I'm willing to go over it as much as necessary to make sure you have a full understanding of my services and ensure that you are comfortable with the process. Does that sound fair? |
Created by:
chairmanali
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