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6FinalFinal
3/13
| Question | Answer |
|---|---|
| The following refers to storage memory that is lost when the computer is turned off | RAM |
| A form of an input or output device that alters data from a computer and transmits via phone or cable line | Modem |
| Should be used to avoid clipping important phrases when answering the phone | Buffer words |
| A system that answers the call and provides caller with a choice of connections | Automatic routing unit |
| Process of communicating in digital form | |
| MA actions to help caller calm down | diffuse the situation, remain calm and in control |
| Way by which first impressions are conveyed | facial expressions, posture, attitude |
| Purpose of standard phone pad | make carbonless copy |
| Screening calls in important to | assess the urgency and find the person most helpful to the caller |
| While answering the phone the person states “I took a bunch of pills” What do you do? | ask what kind of pills they took |
| Best describes the key to having an effective scheduling system | customize it to the practice |
| Interpersonal skills required for a person scheduling appointments | don't be hurried or disinterested |
| Best describes the purpose of screening | determine the urgency |
| Best describes how the MA can make a patient feel welcome | acknowledge their presence |
| What action would motivate a patient not to miss an appointment | give them an appointment card |
| Which situation would require the most time for an appointment | complete physical |
| most appropriate action when a patient telephones with symptoms of an acute illness | schedule patient asap |
| Tool used to track a patient chart removed | out guide |
| done to correct an error in medical record | strike through with red pen, write correction, and initial |
| tab alpha system | color coded, full cut folders |
| Filing method that serves as a reminder | tickler file |
| Use of out guide | track charts that are removed |
| Method of arranging charts that uses page that lists vital ID data, immunizations, allergies, and meds | POMR |
| Med record that has data filed strictly with the most recent chart | chronological arrangement |
| Would apply to legal standard if no written record was made | Didn't happen without record |
| Appropriate indexing for St. Ann's Hospital | Stanns Hospital |
| Used in numeric filing as a journal listing numbers that are preassigned | accession record |
| Correct order of procedural steps for filing | Inspect, index, code, sort, file |
| Considered when choosing a pt filing system | Number of files, how charts will be used |
| EMR from multiple sources are combined into | EHR |
| Purpose of screening new pt for insurance | to verify their insurance coverage for billing |
| Which term means an insurance policy pays a % after deductible is met | coinsurance |
| Is applied to determine primary coverage of dependent | birthday rule |
| Statement mailed to patient that contains a summary of reimbursements | EOB |
| Applies to persons who are eligible for medicare | disability |
| Fee system that defines allowable charges | UCR |
| Amount of charges provider writes off after insurance won't cover | adjustment |
| Affects how quickly the provider is reimbursed and the amount of reimbursement | |
| Should be used to check patient eligibility | POS device |
| The following is recommended to do 1st when no payment is received in 4 to 6 weeks | ask about delay |
| Applied to codes used as supplement to the basic CPT system | HCPCS |
| Diagnosis codes used primarily with cancer | M Codes |
| Components of a procedure and reporting them as billable with charges to increase reimbursement | unbundling |
| Name of form given to medicare patients | ABN |
| Parts of a pegboard system | not bank deposit slips |
| Advantage of pegboard system | cheap, write it once, simple |
| Type of endorsement used in ambulatory care | restrictive endorsement |
| Indicates on bank statements | balance, checks, deposits, service charges |
| Requirements of ABN form | to be in writing, indicate the type of procedures, the total responsibilities of the patient and the reason why this is the patient's responsibility |
| Describes a monthly billing system | 1-2 days set aside for billing and mailing |
| Problems affecting collectors | bankruptcy, estates, tracing skips |
| Primary need to monitor more info | computerized system |
| Type of accounting that helps determine finances | cost |
| Bonds to help protect from embezzlement | fidelity bonds |
| MA action who is assigned an unfamiliar task | read procedure manual |
| HR Manager tasks | not inspecting legal regulations |
| Regarding job descriptions | update annually |
| HR manager doesn't look for ____ when hiring | age, race, sex |
| USDL bureau states Mas are listed in the top 10 jobs with growth being faster through which year | 2014 |
| Most common probation period length | 2-3 months |
| Purpose of MA certification | to show professional competency |
| Actions in forming a successful study group | prepared focused people and assign a leader |
| Legal questions are in which section of the AAMA exam | General |
| Name of NHA newsletter | NHA Today |
| Advantage of completing a pre-job search self evaluation | know strengths, weaknesses, and preferences |
| Resume specifications | 1 page, 1-1.5 inch margins, 8.5X11 paper |
| Not a part of resume info | birthday |
| Cover letter purpose | to get an interview |
| Advantages of chronological resume | staying in same field of work |
| % of jobs filled through networking | 80% |
| Loan | fixed cost |
| Clinical supplies | variable cost |
| Lab procedures | variable cost |
| physicians salaries | variable cost |
| employee salary | variable cost |
| Insurance questions | MA |
| Medical advice | Provider |
| Scheduling | MA |
| Requests for prescription refills | MA |
| Provider's family | provider |
| General info | MA |
| Poor progress reports | MA |
| Other providers | Provider |
| STAT reports | Provider |
| Requests for medications other than prescriptions | Provider |
| Provide in-house demo on new office equipment | planning employee training and education |
| Present office policy manual and discuss its key points | orienting and training personnel |
| Conduct an exit interview | dismissing employees |
| Implement using probationary reviews | dismissing employees |
| Provide a current job description | recruiting and hiring personnel |
| Encourage monthly continuing education programs | planning employee training and education |
| Implement OSHA related training sessions | complying with all personnel laws |
| Demonstrate the use of any specialized equipment | orienting and training personnel |
| Use networking to meet office needs | recruiting and hiring personnel |
| Adhere to anti discrimination policies | complying with all personnel laws |
| Encourage participation by paying employees for their time | planning employee training and education |
Created by:
jenysis
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