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OM Unit 3
Arkansas Frameworks Glossary Terms for Office Management Unit 3: Communications
Term | Definition |
---|---|
Body language | the posture, body movements, gestures, and facial expressions that serve as nonverbal communication |
Communication | the exchange of thoughts, messages, or information |
Editing | the process of making changes to refine a document |
the electronic transfer of messages using computers and software | |
Five C’s of communication (coherent, clear, concise, complete, and correct) | the basic concerns for efficiency and effectiveness in writing in the business world |
Formal speaking | communication situations that people can prepare for ahead of time, such as interviews, group discussions, and speaking engagements |
Informal speaking | the casual, unstructured situation in which most communication occurs, such as giving and receiving messages in casual or person-to-person interaction |
Letter | a business document used to communicate with an individual or a group outside an organization |
Listening | a mental process as well as the physical aspects of hearing |
Memo | a streamlined business document used to communicate with an individual or a group within an organization; also called a memorandum |
Nonverbal communication | communication that does not use words, including various movements of the total body such as facial expressions, gestures of hands and arms, and posture |
Proofreader’s marks | symbols used to highlight an error and to indicate that a correction needs to be made |
Proofreading | checking a document carefully for errors or omissions |
Report | a presentation of organized information that will be used by the reader for a specific purpose |
Scanner | an input device to input text, graphics, and photos by “reading” printed documents |
Verbal communication | communication that uses words, which can be either written or oral |
Voice mail | a messaging system that uses computers and telephones to record, send, store, and retrieve voice messages |
Created by:
MsCHall
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