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Conflict Class4

Exam 1

QuestionAnswer
Name 3 examples of primary parties that are involved in the PMC model. Groups or individuals, Personalities, Conflict management styles
What are 2 goals of parties in the PMC model? Positions, probable interests
What are 3 aspects of the relationship between the parties in the PMC model? History, power distribution and type, trust issues
Name 6 issues to consider with Messages: Patterns of behavior and communications that perpetuate the conflict, constructive messages, destructive messages, explicit messages, implicit messages, indirect messages
Name 3 things to consider with the Context part of PMC. Communication climate, structural factors contributing to the conflict, other people in the social environment and their influence
What are trained incapacities? Doing something that is not effecive anymore.
Describe the steps of the IRP model. Interest is the lowest step, then rights, and power is the highest step. You want to move conversations down a step, eventually to interests.
Name 5 sources of power. Legitimate power, reward power, coercive power, expert power, referent power
Name 3 ways people use power in conflicts. Forcing strategies, threats, punishment
Name 2 types of contextual factors in power, with examples. Physical (ex. temperature), psychological (ex. power, culture)
Define climate in psychological terms, according to Folger, et a. The prevailing temper, attitudes, and outlook of a dyad, group, or organization.
What is a shared perception of how things are? Climate
While climate is a common experience, can it be interpreted differently? Yes
Name 5 climate themes that promote destructive conflict: Competition, power, tension, suspicion, defensive
Name 5 climate themes that promote constructive conflict: Cooperation, group identity, calm, trust/openness, supportive
We experience climate and... climate is created through our experience.
When climate is tense, how do we feel? We feel stressed, contributing to the tesnion in the climate.
Climate ---> <-----Behavior
Climate vs. Behavior is an example of: reciprocal determinism
Bids for climate change are often rejected.
What can eventually result in major changes in climate? Small, cumulative changes in interaction
How should you discuss climate to change it? Openly
What can you create to shift the direction of the climate? A criticalincident
Created by: MNA
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