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Module 4 Study Guide
Think Win-Win
| Term | Definition |
|---|---|
| Win- Lose | "I'm going to beat you no matter what." You're proud. You can't win unless other people lose. You're bold but cold unsympathetic, inconsiderate, unkind. |
| Lose-Win | I always get stepped on." If you're low on courage and high on consideration, you're insecure. You're not brave enough to stick up for yourself. You have a permanent victim mentality and you're always playing the victim. |
| Lose-Lose | "If I'm going down then you're going down with me." If you can't win nobody wins. You get revenge. ' |
| Win- Win or No Deal | We're going to win together." You're ready to walk away before someone loses including yourself. |
| Find out what a deposit is for the other person. | What you think is a deposit for the other may in fact be a withdrawal in their mind. Y9ou won't know unless you find out. |
| Do small acts of kindness | A second deposit is to treat people with kindness. |
| Keep Promises | Nothing bankrupts the EBA faster even if the account has a huge balance- than to break a serious promise. |
| Keep Confidence | When someone shares something with you in confidence, kept it that way. |
| Be Loyal to the Absent | Avoid gossiping or backbiting. If you bad-mouth someone, the people listening to you will wonder if you're doing the same to them behind their back. |
| Set Clear Expectations | Don't leave things fuzzy. Follow through on what's expected. |
| Apologize | If you're wrong admit it now. Don't wait. |
| Forgive | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
Created by:
skukuch
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