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Habit 4 study guide

Think win-win

QuestionAnswer
What is habit 4 chapter name ? Think win-win
What is the main point of habit 4? Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit.
What are the three types of situations described in the chapter? Win-win, lose-win , lose-lose situation
What is a win -win situation? We’re going to win together.” Here you go for win-win or no deal. You’re ready to walk away before someone loses—including yourself. Balancing courage and consideration is the way to help others feel good and for you to feel good too.
What is the main point in making emotion deposits into others EBA’s? The key to making friends is to deposit acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals).
What are deposits you can make in someone else EBA? Find Out What a Deposit Is for the Other Person, Do Small Acts of Kindness, Keep promises, Keep confidence, keep loyal to absent, Set clear expectations, apologize and forgive.
What are the two rules to remember for making deposits in the Emotional Bank Account? 1. A deposit is only a deposit if the other person sees it as a deposit. 2. It can take one or more deposits to make up for one withdrawal.
What does EBA stand for? Emotional bank account
Created by: Sliles
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