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Habit 4 Think Win-Wi
Habit 4 study guide
| Term | Definition |
|---|---|
| Think Win-Win | Think Win-Win is about building effective relationships with people by working for their benefit while you are working for your own benefit. |
| Win-Lose | You’re high on courage and low on consideration, you always try to get ahead of others or be better than other people. You’re proud and can’t win unless other people lose. |
| Lose-Win | You’re low on courage and high on consideration, You’re insecure and not brave enough to stick up for yourself. You say yes too fast, are easily taken advantage of. You have a permanent victim mentality, and are always looking for sympathy |
| Lose-Lose | You envy and criticize others. You put other people down, often yourself. |
| Win-Win | You go for win-win or no deal. You’re ready to walk away before someone loses, including yourself. You balance courage and consideration in a way that help others feel good and for yourself. |
| Consideration Courage: Low -High (Lose-Win) | You’re high in consideration but low in courage. You’re eager to please and reluctant to stand up for yourself, you often end up in lose-win situations. |
| Consideration Courage: Low-Low (Lose-Lose) | You’re low in both courage and consideration. You don’t care if other people lose, nor do you have the courage to stand up for yourself. |
| Consideration Courage: High-Low (Win-Lose) | You’re low in consideration and high in courage. You go for win-lose almost every time. You want to get ahead, be the best, and rise above, even if it means stepping on someone else to get there |
| Consideration Courage: High-High (Win-Win) | You balance both courage and consideration. You go for win-win or no deal. You’re ready to walk away before someone loses—including yourself. |
| Make Deposits in Other People's Emotional Bank Accounts (EBA) | The key to making friendships is to deposit random acts of kindness and helpfulness in their Emotional Bank Accounts (and to avoid making withdrawals) |
| Find Out What a Deposit Is for the Other Person | What you think is a deposit for one person might actually be a withdrawal in their mind. You won’t know unless you find out. |
| Do Small Acts of Kindness | A way to make a positive deposit is to treat people with kindness. The opposite of a deposit is a withdrawal—being unkind, discourteous, and disrespectful. |
| Keep Promises | It is important to keep your word and be very careful before using the words “I promise” or “I commit.” Breaking a promise can do serious damage to someone's EBA. |
| Keep Confidences | When someone shares something with you in confidence, keep it that way. Be careful about what you spread around about one to another. |
| Be loyal to the absent | Avoid gossiping or backbiting. Badmouthing someone can cause the people listening to you will wonder if you’re doing the same to them behind their backs. Stick up for people. |
| Set clear expectations | Express what you feel with confidence. Make it clear then follow through on what’s expected |
| Apologize | If you’re in the wrong, admit it. Making excuses instead of apologizing can turn things into a big withdrawal in someone's EBA. |
| Forgive | Learning how to forgive and to forget can help you so that you don’t keep hurting yourself the way you were hurt |
Created by:
madisondevasier
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