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Habit 4 Study Guide

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QuestionAnswer
How can you think win-win? By balancing courage and consideration as well as making deposits into other emotional bank accounts.
What quadrant would you be in if you were to think win-win or no deal? The upper right quadrant.
What is the difference in making a deposit into someone's emotional bank account and making a withdrawal from it? Making a deposit helps the relationship and making a withdrawal hurts it.
When does a deposit count? Only when the other person see's it as such. Deposits are not the same for everyone.
Will making a deposit into someone's emotional bank make up for a withdarawl? Possibly, but it may take more than one.
How can you make a deposit into someone's emotional bank account? By doing small acts of kindness, keeping promises, setting clear expectations, apologizing and forgiving.
If you are in the bottom left quadrant, what does that mean. You think lose-lose. You don't care if other people lose, nor do you have the courage to stand up for yourself.
What principles apply to Habit 4: Think win-win? Courage and consideration.
When you apply the principles courage and consideration, what do you get? More wins in life and better relationships.
If you think win-win what are you able to see? That it is possible to win in such a way that others can win too.
Created by: ashleynj
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