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Habit 4: Think W-W

QuestionAnswer
What is the Main Point of Habit 4? Building effective relationships with people, together.
How do Win-Lose people think? "I'm going to beat you no matter what."
How do Lose-Win people think? "I always get stepped on."
How do Lose-Lose people think? "If I'm going down, your going down with me."
How do Win-Win people think? "We're going to win this together."
What is the Main Point of EBA Deposit acts of kindness and helpfulness in their Emotional Bank Accounts.
How do you study EBA effectively? Find out what a deposit is for the other person.
Being kind to the other person, trying to make friends is an example of? Do small acts of kindness.
Trying not to break a serious promise is an example of? Keep Promises
Being careful to what you say about people and friends is an example of? Keep Confidences
Sticking up to someone badmouthing a friend behind his back is an example of? Be loyal to the absent
saying "I just want to be clear about the job your asking me to do" is an example of? Set clear expectations
Admitting when your in the wrong is called? Apologize
Learning to forget so that it doesn't keep hurting you is called? Forgive
What are the 2 most important rules for making deposits? 1)A deposit is only a deposit if the other person sees it as deposit 2)It can take one or more deposits to make up for one withdrawal
Created by: NickT135
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