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Habit 4 Study Guide

Habit 4: Think Win-Win

TermDefinition
Lose-Lose "If I'm going down, you're going down with me"
Win-Win "We're going to win together"
Consideration keeping others' feelings in mind
Find Out What a Deposit is for then Other Person find out what the other person likes because you may choose something that is actually a withdrawal
Do Small Acts of Kindness treat others with kindness because it is often a deposit for others
Keep Promises nothing bankrupts the EBA faster than to break a serious promise
EBA (Emotional Bank Account) the key to making friends is to deposit acts of kindness and helpfulness in their EBAs and avoid making withdrawals
Keep Confidences when someone shares something in confidence with you, keep it that way
Be Loyal to the Absent avoid gossiping or backbiting
Set Clear Expectations make clear demands and follow through on what's expected
Apologize if you're in the wrong, admit it now
Forgive learn to forgive and forget so that you don't keep hurting yourself the way you were hurt
Lose-Lose envy and criticize others
Lose-Lose low courage-low consideration
Win-Win ready to walk away before someone loses
Win-Win high courage-high consideration
Win-Lose always trying to get ahead of others
Win-Lose high courage-low consideration
Lose-Win permanent victim personality/always getting walked all over
Lose-Win low courage-high consideration
Win-Lose "I'm going to beat you no matter what"
Lose-Win "I always get stepped on"
Created by: edeters
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