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Habit 4 Study guide

QuestionAnswer
6 paradigims of human Interactions Win/win Lose/lose Win/lose win lose/win win/win or no deal
Win/Win Agreements or solutions are mutually beneficial A belief in the Third Alternative (The best option)
Win/lose Use of position, power, credentials, possessions or personality to get one's way. The win/lose mentality is dysfunctional to interdependence
Lose/win These people are quick to please or appease. Capitulation -- giving in or giving up.
Lose/lose Result of encounters between two Win/Lose individuals. Also the philosophy of highly dependent people.
win Win at all costs. Other people don't matter. The most common approach in everyday negotiation.
Win win or no deal If we can't find a solution that would benefit both parties, we agree to disagree. Most realistic at the beginning of a relationship or enterprise.
5 Charateristics of win/win Character, Relationships, Agreements, Supportive Systems, Processes
supportive system Reward systems must reflect the values of the mission statement.
Habits of win/lose using other people, trying to get ahead at the expense of another, spreading rumors, always insisting on your way and becoming jealous when something good happens to someone close to you.
how does win win make you feel gives you confidence
Deposit and other people emotional bank account forgive, apologize, be loyal, do small acts of kindness
what is the 7 active listening skills? 1. be attenitive 2. ask open ended questions 3.ask probing questions 4. request clarifucation 5. paraprhase 6. be attuned and able to reflect feelings 7 summarize
Created by: collinbarnett32
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