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Think Win-Win
Flashcards for Habit 4: Think Win-Win
| Question | Answer |
|---|---|
| What is Habit 4 about? | Think Win-Win; about building relationships with people by working for their benefit while you are working for your own benefit. |
| Think Win-Win is which basic principle of successful living? | You can't win unless other people win, too. |
| Win-Lose paradigm | "I'm gonna beat you no matter what!" |
| Lose-Win paradigm | "I always get stepped on" |
| Which paradigm is high on courage, low on consideration? | Win-Lose |
| Which paradigm is low on courage, high on consideration? | Lose-Win |
| What are the "symptoms" of a Lose-Win paradigm? | Say yes too fast, are easily taken advantage of, and bury a lot of feelings |
| Lose-Lose paradigm | "If I'm going down, you're going down with me!" |
| What are the "symptoms" of a Lose-Lose paradigm? | You try to get revenge, you envy and criticize others, you put other people down (often yourself, too) |
| Win-Win paradigm | "We're going to win together" |
| What does "Or no deal" mean in the context of Win-Win | You're ready to walk away before someone loses - including yourself. |
| What two principles do people who think Win-Win or No Deal live by? | Courage and Consideration |
| What is the key to making friends? | Deposit acts of kindness and helpfulness in their emotional bank accounts, and avoid making withdrawals. |
| What's a deposit and withdrawal in an emotional bank account? | A deposit is something that helps the relationship, a withdrawal is something that hurts the relationship. |
| Are EBA deposits the same for everyone? | No, what might be a deposit for some is a withdrawal for others. |
| How could you make a small deposit? | A small act of kindness: smile at them when they walk by, say hello, pick up a dropped paper, etc. |
| What's the fastest way to bankrupt the EBA? | Break a promise or commitment |
| How can you avoid breaking promises? | Being careful to make them in the first place |
| How should you act when someone tells you something in confidence? | Keep it that way, don't spread it by mouth or social media. |
| What will happen when you gossip or badmouth someone? | The people you're speaking to will wonder if you do the same to them. Speak up for people. |
| How can you set clear expectations? | Don't leave things fuzzy, be clear and direct, then follow through on what's expected. |
| How do you properly apologize? | Don't wait for the other person to apologize, don't make excuses, making excuses leads to a bigger withdrawal. |
| What helps more: forgiving or getting even? | Forgiving and forgetting, don't let yesterday hold your tomorrow hostage. Getting even or talking about other's failures won't help you. |
| What are the 2 rules for making a deposit? | 1. A deposit is only a deposit if the other person sees it as a deposit. 2. It can take one or more deposits to make up for one withdrawal. |
Created by:
sage_grigs
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