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habit 4
Psyc 1300- Habit 4 Study Guide
Term | Definition |
---|---|
Habit 4 | Think Win-Win |
Module 11 | Balance courage and Consideration |
Main Point: Module 11 | Build relationships with people by working for the benefit of both |
Win-Lose | High on courage, low on consideration. Always want to get ahead or be better than others |
Lose-Win | Low on courage, high on consideration. You want everyone else to be pleased, without thinking about you |
Lose-Lose | Low on courage, low on consideration.If you don't win no one wins |
Win-Win | High on courage, low on consideration. Both win or no deal |
Consideration | The side that wants to please others |
High Consideration | Eager to please and reluctant to stand up for yourself, puts you in a lose-win situation. |
Low Consideration | Bold but cold- unsympathetic inconsiderate, and unkind. |
Module 12 | Make deposits in other people's emotional bank accounts (EBA) |
Main point: Module 12 | Deposit acts of kindness and helpfulness in their EBA and avoid withdraws |
Deposits | Help the relationship grow |
Withdraws | Damage the relationship |
Find the deposits for others | Everyone has different deposits. What you think as good might be bad for the other. |
Do small acts of kindness | A good deposit is small acts of kindness, being the opposite can damage a relationship |
Keep promises | Breaking promises can empty the EBA quickly, because it breaks trust |
Keep confidences | When someone shares something with you keep it to yourself, it can damage others if you don't keep it to yourself |
Be loyal to the absent | Avoid gossiping or backbiting. If you badmouth someone, the people listening will wonder if you do that about them. |
Set clear expectations | Don't leave things fuzzy. Make clear out lines that benefit both. |
Apologize | If you are in the wrong admit it now. Don't wait because some won't say sorry until they hear it first. |
Forgive | Learn to forgive and to forget do you don'y keep hurting yourself the way you were hurt. |