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Sociology terms

chapter 3 communication

TermDefinition
Brainstorming Suggesting as many alternatives as possible without evaluating them.
Branching In communication going out on different limbs of an issue rather than staying focused on the issue
Closed-ended questions Questions that allows for a one word answer and does not elicit much information
Competing style of conflict Conflict style in which partners are both assertive and uncooperative.Each tries to force a way on the other so that there is a winner and loser.
Conflict The interaction that occurs when the behavior or desires of one person interfere with the behavior or desires of another
Congruent message One in which verbal and nonverbal behaviors match.
Defense mechanisms Unconscious techniques that function to protect individuals from anxiety and minimize emotional hurt.
Displacement SHifting one's feelings, thoughts, or behaviors from the person who evokes them onto someone else.
Escapism The simultaneous denial of and withdrawal from the problem.
"I" Statements The statements that focus on the feelings and thoughts of the communicator without making judgement on others.
Lose-Lose solution A solution to a conflict in which neither partner benefits.
Nonverbal communication The massage about the message, using gestures, eye contact, body posture, tone,volume,and rapidity of speech
Open ended question Question that encouragees answers that contain a great deal of information
Power The ability to impose one's will on one's partner and to avoid being influenced by the partner
Projection Attributing one's own feelings,attitudes,or desires to one's partner while avoiding recognition that these are one's own thoughts, feelings, and desires.
Rationalization The cognitive justification for one's own behavior that unconsciously conceals on's true motives
Reflective listening Paraphrasing or restating what a person has said to indicate that the listener understands.
Win-loose solution A solution to a conflict in which one partner benefits at the expense of the other.
Win-win relationship A relationship in which conflict is resolved so that each parner derives benefits from the resolution
"you" Statements Statements that blame or criticize the listener and often result in increasing negative feelings and behavior in the relationship.
Created by: Robertta101
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