NCOMM 1001 Word Scramble
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Question | Answer |
Communication Climate | -refers to social tone |
Confirming | -you matter -recognition |
Disagreeing | -you are wrong -complain, argue |
Disconfirming | -you don't exist -interrupt |
Defensiveness | process of saving face |
Spirals | positive communication= positive response negative= negative.... |
Strategies to affect climate? | -seek more info -agree with critic (validate) |
Stages of development? | -forming -strorming -norming -performing -adjourning |
Development stages? | Orientation -Conflict Emergence -Reinforcement -Reorients to another project -Groups that are working well display trust and support of one another in a collaborative climate |
Roles of group members? | -task functions -maintenance functions -individual functions |
Groupthink | the tendency of many groups to avoid conflict and adopt a normative pattern of thinking that is often consistent with the ideas of the group leader |
Role of the leader? | -sets goals -responsible for work done by group, sets tasks and timeline influences effectiveness of group -must balance task and maintenance functions -listens to group and does not dominate, negotiates consensus, manages conflict |
Leadership styles? | -Authoritarian -Democratic -Laissez Faire |
Types of power? | -expert power -reward power -coercive power -referrent power |
Expert power? | special knowledge or skill |
Reward power? | ability to hire and pay |
Coercive power? | threat, punish, withhold services |
Referrent power? | interpersonal influence, popular/respected |
Teams? | -collective action -team goal more important than individual goals -Members contribute unique knowledge, experience, to make better collective decisions than possible as an individual |
Win/Lose | not always destructive, but there is a winner and a loser |
Lose/Lose | -most common -most destructuve |
Compromise | both parties give up part of their goals |
Win/Win | -solution suits both parties |
Integration vrs Polarization | - the idea of seeking and achieving the best possible outcome and strengthening the relationship vrs participants viewing each other as “good and bad” |
Cooperation vrs Opposition | - the idea of finding a solution to satisfy both vrs I win and you lose |
Confirmation vrs Disconfirmation | - to disagree there does not have to be disagreeableness |
Agreement vrs Coercion | - power struggles are not necessary |
De-escalation vrs Escalation | - behaviour of participants can solve more problems than it creates |
Focusing vrs Drifting | - focus on issue at hand - one issue at a time |
Foresight vrs Shortsightedness | - “you may win the battle but lose the war” |
Positive vrs Negative Results | - in dysfunctional conflict often the battle is won but the relationship lost while functional conflict tends to clarify feelings, and relationships grow in a healthy way even if they end |
Non-assertive | - lack of confidence, awareness or skill to use a more direct means of expression |
Directly Aggressive | - verbal and nonverbal, physical and psychological - resulting in decreased effectiveness in personal relationships |
Passive Aggressive | - dissatisfaction expressed in a disguised manner - may create a resentful climate |
Indirect | - most common way people make requests as it can “save face” for others and protect self, risky if other party does not understand the message |
Assertive | - clear expression of thoughts and feelings - involves a description of the observable behaviour, your interpretation of the behaviour and resulting feelings, consequences, and intention statement |
Horizontal hositility | hostility amongst staff at same rank |
Animal Kingdom theory? | -nurse eat their young |
Oppression theory? | -bullying |
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