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NCOMM 1001

Unit 3

Communication Climate -refers to social tone
Confirming -you matter -recognition
Disagreeing -you are wrong -complain, argue
Disconfirming -you don't exist -interrupt
Defensiveness process of saving face
Spirals positive communication= positive response negative= negative....
Strategies to affect climate? -seek more info -agree with critic (validate)
Stages of development? -forming -strorming -norming -performing -adjourning
Development stages? Orientation -Conflict Emergence -Reinforcement -Reorients to another project -Groups that are working well display trust and support of one another in a collaborative climate
Roles of group members? -task functions -maintenance functions -individual functions
Groupthink the tendency of many groups to avoid conflict and adopt a normative pattern of thinking that is often consistent with the ideas of the group leader
Role of the leader? -sets goals -responsible for work done by group, sets tasks and timeline influences effectiveness of group -must balance task and maintenance functions -listens to group and does not dominate, negotiates consensus, manages conflict
Leadership styles? -Authoritarian -Democratic -Laissez Faire
Types of power? -expert power -reward power -coercive power -referrent power
Expert power? special knowledge or skill
Reward power? ability to hire and pay
Coercive power? threat, punish, withhold services
Referrent power? interpersonal influence, popular/respected
Teams? -collective action -team goal more important than individual goals -Members contribute unique knowledge, experience, to make better collective decisions than possible as an individual
Win/Lose not always destructive, but there is a winner and a loser
Lose/Lose -most common -most destructuve
Compromise both parties give up part of their goals
Win/Win -solution suits both parties
Integration vrs Polarization - the idea of seeking and achieving the best possible outcome and strengthening the relationship vrs participants viewing each other as “good and bad”
Cooperation vrs Opposition - the idea of finding a solution to satisfy both vrs I win and you lose
Confirmation vrs Disconfirmation - to disagree there does not have to be disagreeableness
Agreement vrs Coercion - power struggles are not necessary
De-escalation vrs Escalation - behaviour of participants can solve more problems than it creates
Focusing vrs Drifting - focus on issue at hand - one issue at a time
Foresight vrs Shortsightedness - “you may win the battle but lose the war”
Positive vrs Negative Results - in dysfunctional conflict often the battle is won but the relationship lost while functional conflict tends to clarify feelings, and relationships grow in a healthy way even if they end
Non-assertive - lack of confidence, awareness or skill to use a more direct means of expression
Directly Aggressive - verbal and nonverbal, physical and psychological - resulting in decreased effectiveness in personal relationships
Passive Aggressive - dissatisfaction expressed in a disguised manner - may create a resentful climate
Indirect - most common way people make requests as it can “save face” for others and protect self, risky if other party does not understand the message
Assertive - clear expression of thoughts and feelings - involves a description of the observable behaviour, your interpretation of the behaviour and resulting feelings, consequences, and intention statement
Horizontal hositility hostility amongst staff at same rank
Animal Kingdom theory? -nurse eat their young
Oppression theory? -bullying
Created by: 578765356