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NCOMM 1001
Unit 3
| Question | Answer |
|---|---|
| Communication Climate | -refers to social tone |
| Confirming | -you matter -recognition |
| Disagreeing | -you are wrong -complain, argue |
| Disconfirming | -you don't exist -interrupt |
| Defensiveness | process of saving face |
| Spirals | positive communication= positive response negative= negative.... |
| Strategies to affect climate? | -seek more info -agree with critic (validate) |
| Stages of development? | -forming -strorming -norming -performing -adjourning |
| Development stages? | Orientation -Conflict Emergence -Reinforcement -Reorients to another project -Groups that are working well display trust and support of one another in a collaborative climate |
| Roles of group members? | -task functions -maintenance functions -individual functions |
| Groupthink | the tendency of many groups to avoid conflict and adopt a normative pattern of thinking that is often consistent with the ideas of the group leader |
| Role of the leader? | -sets goals -responsible for work done by group, sets tasks and timeline influences effectiveness of group -must balance task and maintenance functions -listens to group and does not dominate, negotiates consensus, manages conflict |
| Leadership styles? | -Authoritarian -Democratic -Laissez Faire |
| Types of power? | -expert power -reward power -coercive power -referrent power |
| Expert power? | special knowledge or skill |
| Reward power? | ability to hire and pay |
| Coercive power? | threat, punish, withhold services |
| Referrent power? | interpersonal influence, popular/respected |
| Teams? | -collective action -team goal more important than individual goals -Members contribute unique knowledge, experience, to make better collective decisions than possible as an individual |
| Win/Lose | not always destructive, but there is a winner and a loser |
| Lose/Lose | -most common -most destructuve |
| Compromise | both parties give up part of their goals |
| Win/Win | -solution suits both parties |
| Integration vrs Polarization | - the idea of seeking and achieving the best possible outcome and strengthening the relationship vrs participants viewing each other as “good and bad” |
| Cooperation vrs Opposition | - the idea of finding a solution to satisfy both vrs I win and you lose |
| Confirmation vrs Disconfirmation | - to disagree there does not have to be disagreeableness |
| Agreement vrs Coercion | - power struggles are not necessary |
| De-escalation vrs Escalation | - behaviour of participants can solve more problems than it creates |
| Focusing vrs Drifting | - focus on issue at hand - one issue at a time |
| Foresight vrs Shortsightedness | - “you may win the battle but lose the war” |
| Positive vrs Negative Results | - in dysfunctional conflict often the battle is won but the relationship lost while functional conflict tends to clarify feelings, and relationships grow in a healthy way even if they end |
| Non-assertive | - lack of confidence, awareness or skill to use a more direct means of expression |
| Directly Aggressive | - verbal and nonverbal, physical and psychological - resulting in decreased effectiveness in personal relationships |
| Passive Aggressive | - dissatisfaction expressed in a disguised manner - may create a resentful climate |
| Indirect | - most common way people make requests as it can “save face” for others and protect self, risky if other party does not understand the message |
| Assertive | - clear expression of thoughts and feelings - involves a description of the observable behaviour, your interpretation of the behaviour and resulting feelings, consequences, and intention statement |
| Horizontal hositility | hostility amongst staff at same rank |
| Animal Kingdom theory? | -nurse eat their young |
| Oppression theory? | -bullying |
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