Exam 2 Word Scramble
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Term | Definition |
Define planned change | Intentional process to create something new |
Define change by drift | Accident |
Define change agent | Helper used to plan and implement change process. May be nurse manager. |
List three stages of change theory by Lewin | 1) Unfreezing, 2) movement, 3) refreezing |
Describe unfreezing stage | Thawing out. Group convinced change needs to occur. When this stage finalizes everyone accepts the change. |
______ is an essential characteristic in leaders regarding change | Trustworthiness (must look, act, be) |
Describe movement stage | Change agent tries to get ppl to new level. Methods & strategies to get over resistance. Clarity with goals and objectives. Be receptive, identify target dates, discuss implementation. Modify based on feedback evaluation. |
Describe refreezing stage | Change agent assists in stabilizing system change so it becomes integrated into status quo. |
Define driving forces | Facilitators. Advance toward change. |
Describe potential driving forces for staff | Bonuses, salary increases, better outcomes for patients, desire to please boss, more satisfaction for staff, better for you, recognition, eliminating a problem undermining productivity |
Define restraining forces | Barriers impeding change |
Describe potential restraining forces for staff | Conformity to norms, an unwillingness to take risks, fear of the unknown, inside vs. outside perspective, lots of change may be stressful, lack of control |
Successful change requires the following... | Collaborative process, communication, involvement, resources, and support. |
Describe nurse leader's roles in change | Leads through vision (by influencing others), progresses constructively, models adaptation, plans, evaluates |
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lapio-lm
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