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Unit 1

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Question
Answer
What is the importance of communication?   Physical Need Social Needs Identity Needs Practical Needs  
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Where is meaning found?   In the person  
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Principles of Communication?   It is transactional – we communicate “with” not “to” Can be intentional and non intentional There is both content and a relational dimension It is irreversible It is unrepeatable  
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Quantitative   Focus on Numbers  
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Qualititative   Nature of the interaction ie/ the uniqueness, irreplaceability, disclosure, interdependence and intrinsic rewards  
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Development of Self-Concept?   Reflected appraisals Social Comparisons Language Culture  
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Characteristics of Self-Concept?   Subjectivity Flexibility Resistance to change  
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Prerequisites for Self Concept Change?   -given by someone viewed as competent -highly personal -reasonable as in light of how we see ourselves -numerous -  
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Self Fulfilling Prophecy   persons expections greatly influence the outcome  
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Self Imposed Prophecy   expectations that influence my behaviour  
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Prophecy that governs another’s actions   expectations of others that influence your actions  
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Benefits of Behaviour Management   -Social Acceptability, position -Achieving relational goals (alter behavior to attain goal)  
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Perception Process   -Selection -Organization -Interpretation -Negotiation  
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Factors influencing perception?   -Physiological -Psychological -Social -Cultural  
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Self Serving Bias   -Blame someone else for failures - Take credit for all success  
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3 dimensions of Empathy?   -Perspective taking -Emotional contagion -Genuine concern  
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Requirmenents for Empathy?   -Open-mindedness -imagination -commitment  
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Components of Emotions?   -Physiological -Cognitive -Verbal and Non-Verbal  
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Rational-Emotive Approach   relationship between thoughts and feelings  
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Irrational Thinking   1. Fallacy of perfection 2. Fallacy of Approval -Fallacy of Should -Fallacy of Overgeneralization -Fallacy of Helplessness -Fallacy of Causation -Fallacy of Catastrophic Expectations  
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Debilitative Emotions   hinder or prevent effective  
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Nature of Language   -has rules -symbolic -subjective  
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Influence of Language   -naming and identity -credibility and status -affiliation,attraction and interest -power -sexism, racism  
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Components of "I"   -describes the other person’s behaviour -describes your feelings -describes the consequences of the other’s behaviour on you  
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Intimate distance   skin-45cm  
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Personal Distance   45-1200cm  
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Social Distance   1.2-3m  
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Public Distance   3-7.5m+  
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How much time do we spend listening?   45% of our waking time  
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Listening responses?   -Silent -questioning -paraphrasing -empathize -support -analyze -evaluate -advise  
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Elements of Listening   -hear -attend -understand -remember -respond  
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Stages of a relationship   -Initiate -Experiment -intensify -integrate -bonding -differentiate -circumscribe -stagnate -avoidance -terminate  
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Johari Window?   Amount of self-disclosure  
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