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NCOMM 1001
Unit 1
| Question | Answer |
|---|---|
| What is the importance of communication? | Physical Need Social Needs Identity Needs Practical Needs |
| Where is meaning found? | In the person |
| Principles of Communication? | It is transactional – we communicate “with” not “to” Can be intentional and non intentional There is both content and a relational dimension It is irreversible It is unrepeatable |
| Quantitative | Focus on Numbers |
| Qualititative | Nature of the interaction ie/ the uniqueness, irreplaceability, disclosure, interdependence and intrinsic rewards |
| Development of Self-Concept? | Reflected appraisals Social Comparisons Language Culture |
| Characteristics of Self-Concept? | Subjectivity Flexibility Resistance to change |
| Prerequisites for Self Concept Change? | -given by someone viewed as competent -highly personal -reasonable as in light of how we see ourselves -numerous - |
| Self Fulfilling Prophecy | persons expections greatly influence the outcome |
| Self Imposed Prophecy | expectations that influence my behaviour |
| Prophecy that governs another’s actions | expectations of others that influence your actions |
| Benefits of Behaviour Management | -Social Acceptability, position -Achieving relational goals (alter behavior to attain goal) |
| Perception Process | -Selection -Organization -Interpretation -Negotiation |
| Factors influencing perception? | -Physiological -Psychological -Social -Cultural |
| Self Serving Bias | -Blame someone else for failures - Take credit for all success |
| 3 dimensions of Empathy? | -Perspective taking -Emotional contagion -Genuine concern |
| Requirmenents for Empathy? | -Open-mindedness -imagination -commitment |
| Components of Emotions? | -Physiological -Cognitive -Verbal and Non-Verbal |
| Rational-Emotive Approach | relationship between thoughts and feelings |
| Irrational Thinking | 1. Fallacy of perfection 2. Fallacy of Approval -Fallacy of Should -Fallacy of Overgeneralization -Fallacy of Helplessness -Fallacy of Causation -Fallacy of Catastrophic Expectations |
| Debilitative Emotions | hinder or prevent effective |
| Nature of Language | -has rules -symbolic -subjective |
| Influence of Language | -naming and identity -credibility and status -affiliation,attraction and interest -power -sexism, racism |
| Components of "I" | -describes the other person’s behaviour -describes your feelings -describes the consequences of the other’s behaviour on you |
| Intimate distance | skin-45cm |
| Personal Distance | 45-1200cm |
| Social Distance | 1.2-3m |
| Public Distance | 3-7.5m+ |
| How much time do we spend listening? | 45% of our waking time |
| Listening responses? | -Silent -questioning -paraphrasing -empathize -support -analyze -evaluate -advise |
| Elements of Listening | -hear -attend -understand -remember -respond |
| Stages of a relationship | -Initiate -Experiment -intensify -integrate -bonding -differentiate -circumscribe -stagnate -avoidance -terminate |
| Johari Window? | Amount of self-disclosure |
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