Organizational Communication
Help!
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| things people surround themselves with (clothes, jewelry, office decorations, cars, and so forth) that communicate information about the person | show 🗑
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| type of rating error in which raters base their rating of an employee during one rating period on the ratings the rater gave during a previous period | show 🗑
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| show | attitude survey
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| show | Attitudinal Listening Profile
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| method of downward communication in which informal or relatively unimportant written information is posted in a public place | show 🗑
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| transmission of business-related information among employees, management, and customers | show 🗑
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| show | closed desk arrangement
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| pattern of grapevine communication in which a message is passed to a select group of people who each in turn pass the message to a few select others | show 🗑
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| show | communication channel
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| show | Dale-Chall Index
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| employees who receive much grapevine information but who seldom pass it on to others | show 🗑
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| communication within an organization in which the direction of communication is from management to employees | show 🗑
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| listening style of a person who cares primarily about the feelings of the speaker | show 🗑
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| show | error
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| response to communication overload in which the employee leaves the organization to reduce the stress | show 🗑
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| show | Flesch Index
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| show | FOG Index
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| show | Fry Readability Graph
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| person who screens potential communication for someone else and allows only the most important information to pass through | show 🗑
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| poorly substantiated information and insignificant information that is primarily about individuals | show 🗑
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| show | gossip grapevine
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| unofficial, informal communication network | show 🗑
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| listening style of a person who cares about only the main points of a communication | show 🗑
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| communication among employees in an organization that is not directly related to the completion of an organizational task | show 🗑
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| exchange of a message between two individuals across a communication channel | show 🗑
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| show | intimacy zone
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| show | intranet
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| show | isolate
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| listening style of a person who cares about only interesting information | show 🗑
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| show | liaison
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| show | minimize unpleasant messages effect
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| strategy for coping with communication overload in which an organization reduces the amount of communication going to one person by directing some of it to another person | show 🗑
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| show | newsletters
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| show | noise
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| listening style of a person who cares about only information that is consistent with his or her way of thinking | show 🗑
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| show | ombudsperson
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| show | omission
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| office arranged so that a visitor can sit adjacent to rather than across from the person behind the desk | show 🗑
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| distance zone from 18 inches to four feet from a person that is usually reserved for friends and acquaintances | show 🗑
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| formal method of downward communication in which an organization’s rules and procedures are placed in a manual | show 🗑
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| show | probability grapevine
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| show | proximity
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| show | public distance zone
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| show | queuing
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| poorly substantiated information that is passed along the grapevine | show 🗑
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| show | serial communication
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| show | sharpen
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| show | single-strand grapevine
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| interpersonal distance from 4 to 12 feet from a person that is typically used for business and for interacting with strangers | show 🗑
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| show | stylistic listening
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| form of upward communication in which employees are asked to place their suggestions in a box | show 🗑
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| listening style of a person who cares about only facts and details | show 🗑
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| show | union steward
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| show | upward communication
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| A top executive never receives negative information from her staff. This is known as __ and is a disadvantage of __ communication. | show 🗑
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| show | policy manual, bulletin board, & memo
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| show | greeting, don't write in all caps, & one-word subject line
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| __ communication is the exchange of a message across a communication channel from one person to another | show 🗑
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| nonverbal communication refers to | show 🗑
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| tone, tempo, and volume in which one speaks is a nonverbal cue known as | show 🗑
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| __ is a conscious decision not to process certain information whereas __ is an attempt to deal with every message received | show 🗑
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| show | use of a gatekeeper, use of multiple channels, & omission
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| show | technical
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| Dale-Chall Index is the __ index that uses the number of uncommon words is the | show 🗑
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| show | communication in organizations
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| employees speak directly to management in environment with "open door" policy | show 🗑
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| may not be workable because employees often feel threatened by managers & may not be willing to openly communication bad news or complaints | show 🗑
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| show | minimize
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| show | change as it moves from person to person
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| drawback of serial communication is that bad news and complaints are | show 🗑
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| show | the farther away 2 people are from one another
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| show | physical proximity
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| show | email
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| because of problems with serial communication organizations use other methods to facilitate upward communications, including | show 🗑
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| __ surveys are usually conducted annually by an outside consultant who administers a questionnaire | show 🗑
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| attitude surveys ask employees to rate their opinions on such factors as | show 🗑
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| show | complaints; suggestions
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| attitude surveys are only useful if an organization | show 🗑
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| to __ __, organizations should attitude survey results with employees | show 🗑
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| if attitude survey results are to be shared management must __ __ results | show 🗑
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| show | focus group
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| show | not told names of employees
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| show | real reason
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| the use of 1-800-numbers is a method of __ communication | show 🗑
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| biggest advantages of suggestion/complaint boxes is they allow employees to __ __ in an anonymous fashion | show 🗑
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| for suggestion/complaint boxes to be beneficial management must | show 🗑
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| show | increase
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| show | liaisons & ombudspersons
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| advantage of ombudspersons is that they are | show 🗑
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| advantage of ombudspersons is that they work for a solution that is | show 🗑
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| show | vice-presidential
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| show | does not produce
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| role of ombudsperson, in organizations with unions, is typically handled by the union __ | show 🗑
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| show | management/union relationships
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| show | being neutral
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| show | downward
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| downward communication is now seen as a(n) __ __ of keeping employees informed | show 🗑
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| show | vital information
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| show | examples of downward communication
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| main use of bulletin boards is to communicate __ __ | show 🗑
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| show | important information
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| electronic bulletin boards that allow display of even more current information | show 🗑
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| show | legally binding
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| show | highly technical
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| show | read them
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| show | binding contracts
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| policy manuals should always contain a(n) __ statement | show 🗑
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| show | expressed; implied
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| show | supersedes
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| policy manuals should always contain disclaimer that the handbook can be changed only __ __ by president or organization, and it can be changed __ at any time | show 🗑
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| show | provisions
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| show | length problems
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| policy manuals are very __ & __, containing all of the rules & policies under which the organization operates | show 🗑
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| show | employee handbook
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| newsletters discuss happy or innocuous events such as the | show 🗑
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| show | celebrating employee successes
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| newsletters are good sources of information for providing feedback on | show 🗑
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| show | reminders
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| is the trend in newsletter format | show 🗑
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| cyber-publications save | show 🗑
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| cyber-publications allows for __ dissemination of information | show 🗑
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| cyber-publications provides greater __ for making changes & updates | show 🗑
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| intranets are being used to __ bulletin boards, newsletters, & company manuals | show 🗑
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| intranets are __ versions of the internet | show 🗑
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| show | examples of business communication
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| show | memos/memorandums
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| show | large number of people in short amount of time
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| show | conference calling
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| show | nonverbal cues
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| show | documented
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| show | voicemail
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| show | email/voicemail
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| show | substitutes
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| show | reduction
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| advantage of email/voicemail is time saved by avoiding __ __ when communicating in a short message | show 🗑
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| show | phone tag
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| show | personal contact
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| show | well-designed voice mail systems
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| show | easily document
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| show | many people
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| show | quick responses
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| show | misinterpretation
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| show | informal
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| disadvantage of email over voicemail is increased likelihood of expressing __ __ that might not have been communicated in person | show 🗑
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| show | proof-read
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| show | appropriate uses of email
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| email eliminates the factors of __ & __, so it is easy to misinterpret meaning of an email | show 🗑
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| time demands of __ __ can result in negative employee attitudes | show 🗑
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| uses large, open office areas without walls; separated into cubicles | show 🗑
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| open/landscaped office design is also known as | show 🗑
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| show | communicate better
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| idea behind open/landscaped office designs is easier __ __ without physical barriers of walls | show 🗑
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| show | freestanding/bullpen design
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| show | uniform plans
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| use combination of designs so that different need of each worker can be accommodated | show 🗑
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| wide hallway that runs through several departments | show 🗑
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| show | encourages employee interaction
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| advantage of boulevard width is that it allows space for | show 🗑
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| show | reduce privacy
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| show | portable offices
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| show | productivity & job satisfaction
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| show | informal
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| grapevines are common because they provide employees with | show 🗑
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| show | email
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| single-strand, gossip, probability, & cluster are all | show 🗑
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| single-stand grapevine is similar to | show 🗑
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| show | receive the message
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| show | isolates, liaisons, or dead-enders
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| employees who both received most of the grapevine information and passed it onto others | show 🗑
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| show | managers
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| show | incomplete
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| type of information contained in grapevine | show 🗑
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| both gossip & rumors contain __ __ information | show 🗑
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| in gossip the content of the message lacks significance to the | show 🗑
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| rumors contain information that __ __ to the lives of those communicating the message | show 🗑
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| show | interesting & ambiguous
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| rumor serves the function of helping to __ __ of ambiguous information | show 🗑
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| show | manage
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| show | supply social information
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| personnel changes, job security, & external reputation of organization are | show 🗑
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| rumor & gossip are often ways in which employees can relieve | show 🗑
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| rumor & gossip are often ways in which employees respond to perceived __ __ in a nonaggressive way | show 🗑
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| rumor & gossip are often ways in which employees maintain a(n) | show 🗑
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| show | power
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| not all __ information is informal | show 🗑
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| show | self-managed work
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| show | encoding; transmitting
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| show | receiving; decoding
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| interpersonal communications problems can occur when message person sends is | show 🗑
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| thing about what you want to communicate, practice what you want to communicate, & learn better communication skills are ways to | show 🗑
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| show | think about
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| show | actually say
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| communications can occur if you do not have the proper | show 🗑
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| may mean one thing in one situation but something else in another | show 🗑
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| particular word may mean one things one one person and __ __ to another | show 🗑
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| a particular word can have __ __ in another language | show 🗑
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| show | concrete
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| show | avoid confrontations
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| show | test the waters
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| vagueness in communication allows us to see what a person's __ __ might be before we say what we really mean | show 🗑
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| show | gender
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| show | can occur
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| show | different ways
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| show | interferes with the message's meaning & accurate interpretation
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| noise surrounding a __ __ can also affect the way a message is received | show 🗑
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| show | incorrect impressions
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| how we move and position our body | show 🗑
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| show | liking
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| show | dislike/lack of interest
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| communicated by interrupting others, leaning back in a chair, moving closer to someone, or sitting while others stand | show 🗑
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| show | interest
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| show | sign of liking
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| show | lack of eye contact
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| show | powerful/dominant
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| show | superiority or inferiority
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| show | touching someone
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| when people __ they are more likely to purse their lips, raise their chin, fidget, & show nervousness than when then are not | show 🗑
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| __ differences occur in use of nonverbal cues | show 🗑
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| use of appropriate nonverbal cues is __ __ with interview scores | show 🗑
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| ways people make __ __ __ also provides nonverbal cues about their feelings & personality | show 🗑
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| given more space by others and at the same time take space from others | show 🗑
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| show | establish differences
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| show | image of importance
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| intimacy, personal distance, social distance, & public distance are | show 🗑
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| show | uncomfortable & nervous
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| more readily accepted from a higher-status person than from a lower-status person | show 🗑
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| care must be taken when considering how others __ __ as there are tremendous cultural differences | show 🗑
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| show | people with fast speech rates
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| show | weak
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| women with high-pitched voices are considered | show 🗑
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| show | talk
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| show | details
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| people telling lies __ words & phrases more often | show 🗑
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| show | vocal tension
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| show | higher pitch
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| show | tone
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| show | more comfortable
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| visitors to office with open desk arrangements perceive the occupants as | show 🗑
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| show | messy
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| visitors rate people with __ offices as being organized & introverted | show 🗑
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| visitors rate people with __ offices as being active & achievement oriented | show 🗑
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| show | more comfortable, inviting, & hospitable
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| show | Feng shui
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| according to Feng shui, desks should never be placed __ __ from a doorway | show 🗑
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| according to Feng shui, desks should always __ __ from a wall | show 🗑
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| according to Feng shui, desks should never be placed in the __ of a room | show 🗑
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| did not decorate their office with anything other than standard furniture | show 🗑
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| had photographs & clocks hung in their office | show 🗑
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| show | organized managers
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| occupants of __ offices used twice as many decorative items | show 🗑
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| show | accuracy
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| show | more information
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| when you __ some of the information in a message unimportant details are removed | show 🗑
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| show | interesting & unusual information is kept
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| show | modified
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| occurs when employee receives more communication than they can handle | show 🗑
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| omission, error, queuing, escape, using a gatekeeper, or using multiple channels are all | show 🗑
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| omission technique can work to reduce stress of communication overload if the overload is | show 🗑
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| omission technique to reduce stress of communication overload will be __ if an employee misses an important communication | show 🗑
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| show | reception error
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| are not intentional but result from processing more than can be handled | show 🗑
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| probability of error in communication can be reduced by making the message | show 🗑
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| probability of error in communication can be reduced having the recipient __ the message | show 🗑
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| show | order of queuing
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| in using queuing method of handling communication overload all of the work will | show 🗑
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| queues are effective only if communication overload | show 🗑
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| show | never reach message at end of queue
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| in prolonged communication overload a common employee response is escape, through | show 🗑
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| escape can be beneficial to employee if it __ mental & physical health by relieving stress | show 🗑
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| show | executives
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| when communication overload occurs, employees will react in ways that | show 🗑
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| organization must __ when communication overload occurs | show 🗑
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| show | acceptable strategy
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| show | listening
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| 70% of white-collar workday is spent | show 🗑
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| a manager spends more __ __ than any other single activity | show 🗑
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| listening is a(n) __ | show 🗑
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| show | effectiveness
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| show | listening style
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| show | listening styles postulated by Attitudinal Listening profile
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| show | pleasure
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| inclusive listening in practiced by people who listen for the __ __ behind communications | show 🗑
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| show | detail
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| inclusive listening style can be a disadvantage when detail | show 🗑
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| stylistic listening is practiced by people who listen to the __ the communication is presented | show 🗑
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| show | style is appropriate
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| show | looks the part
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| technical listening is practiced by those who want | show 🗑
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| show | hears; retains
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| technical listeners does not hear | show 🗑
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| empathic listening tunes into the __ of the speaker | show 🗑
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| empathetic listing is the most likely listening type to | show 🗑
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| nonconforming listening is practiced by individuals who attend only to information that is | show 🗑
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| show | not agree
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| nonconforming listeners will pay attention only to those people they consider to be | show 🗑
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| show | filter
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| show | better communication with others
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| show | speaking style
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| can be affected by the receiver's emotional state | show 🗑
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| show | cognitive ability
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| show | bias
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| one of most common methods to increase interpersonal communication skills is __ __ conducted by an outside consultant | show 🗑
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| show | the writer's skills
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| show | material easier to read
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| show | effective writing
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| consulting firms specialize in improvement of employee writing skills by teaching employees | show 🗑
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| show | value what they write
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| show | personal standard & goals
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| Broadbent advises that writing can be improved when writers spend considerable time | show 🗑
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| show | readability
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| policy requiring that documents be written at a level that could be understood by the general public | show 🗑
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| show | readability indices
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| show | formula or method
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| all of the readability indices show reasonable __ | show 🗑
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| show | correlate highly
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| show | easily read document
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| measured human interest level of reading material | show 🗑
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| developed a method for determining readability of trait-based psychological tests | show 🗑
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| show | many word processing packages
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
lfrancois
Popular Psychology sets