MB10 82-90
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Identify a nursing diagnosis in relation to preventing injury in the environment | RF Falls RT Polypharmacy
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| Write an individualized goal for clients with a nursing diagnosis of Risk for Falls | Client will perform normal functions at work without fall or injury AMB:
-No new cuts or bruises, fractures or abrasions.
-Patient stating "I have not fallen at work"
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| Define Communication | To send, receive, interpret and respond appropriately to a message; an interchange of information.
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| Identify the three basic levels of communication | Verbal, Nonverbal and Therapeutic
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| Define Therapeutic Communication | Being able to see the difference between what the patient says and what is really going on; being able to "read between the lines"
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| Define the following 5 elements of the communication process: 1. Sender | originator of the message, speaker
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| 2. message` | the idea or thought being conveyed
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| 3. Channel | the means of transmitting the idea; verbally or nonverbally
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| 4. Receiver | person message is sent to, "listener"
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| 5. Feedback | response to the message
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| Verbal Communication with patients | -let patient do the talking
-keep questions simple, ask one at a time
-no jargon, avoid leading questions
-do not interrupt
-don't say "How/why did you???"
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| Nonverbal communication - some indicators | rapport
empathy
silence
listening
Body Language
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| Factors that influence communication process | Just about everything and then some :)
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| Techniques to avoid | -cliches
-jollying the client along
-lame reassurances
-switching the topic
-not following up
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Marshall3
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