Exam 1
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| show | How do you know when they have been crossed? How do you respond? How should you respond?
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| Name 2 things that makes conversations difficult. | show 🗑
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| show | What happened - Feelings - Identity
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| show | What happened/what should have happened/who's right/who did what/who's to blame
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| Name 3 parts of the "feelings" conversation. | show 🗑
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| show | What does this mean to who I am? My selfworth? My worth in the yes of others?
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| Name 2 examples of how a message delivery attitude that can lead to a destructive conversation | show 🗑
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| show | Increase each party's understanding of situation/maintain or enhance the relationship as well as individual well-being/move toward problem-solving and how to improve situation
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| What determines the difference between destructive and constructive conflict? | show 🗑
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| List two points about the Truth Assumption. | show 🗑
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| Name three things that can go wrong in a "What Happened" conversation? | show 🗑
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| show | Counter to understanding, hinders problem solving, can hinder problem detection
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| Name 2 ways we should deal with blame. | show 🗑
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| Name 3 things that often happen in the "what happened" conversation. | show 🗑
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| show | Move from certainty to curiosity/ASK ABOUT THEIR STORY/separate intent from impact/look forward tith contribution/change roles
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| Name 4 things that often happen in the feelings conversation. | show 🗑
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| Where do you want to get to in the feelings conversations (3 things)? | show 🗑
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| Name 1-4 out of 8 Communication Tools for Conflict | show 🗑
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| Name 5-8 Communications Tools for Conflict | show 🗑
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| show | Neutralizing venomous comments
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| What is often the reason we may fear conflict? | show 🗑
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| Name 3 points about vulnerable identities. | show 🗑
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| Ways to deal with Identity issues: | show 🗑
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| Name 3 points about distributive justice. | show 🗑
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| show | Process
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| show | Reciprocity in relationship (e.g. Donald Trumpe and Melania)
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| show | Social interaction is likened to transactions in economic marketplace/ Exchange is a theory which attempts to explain interpersonal behaviors in terms of the exchange of rewards and costs
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| show | Focus on what people put into and get out of a relationship/ Centers on dyads, but looks at some more complicated forms as well/ everything we do has costs (to be minimized) and rewards (to be maximized) associated.
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| Define rewards. | show 🗑
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| What are 6 main rewards? | show 🗑
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| show | Negative consequences of a relation
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| show | Time, energy, emotional upset
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| Name 3 points about social exchange theory and conflict. | show 🗑
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| show | Based on social exchange theory. Focuses on people's feelings of how fairly they have been treated in comparison with the treatment received by others (inputs and outcomes).
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