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Exam 1

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Question
Answer
show How do you know when they have been crossed? How do you respond? How should you respond?  
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Name 2 things that makes conversations difficult.   show
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show What happened - Feelings - Identity  
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show What happened/what should have happened/who's right/who did what/who's to blame  
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Name 3 parts of the "feelings" conversation.   show
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show What does this mean to who I am? My selfworth? My worth in the yes of others?  
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Name 2 examples of how a message delivery attitude that can lead to a destructive conversation   show
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show Increase each party's understanding of situation/maintain or enhance the relationship as well as individual well-being/move toward problem-solving and how to improve situation  
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What determines the difference between destructive and constructive conflict?   show
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List two points about the Truth Assumption.   show
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show BIT - Blame, Intention, Truth`  
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show Counter to understanding, hinders problem solving, can hinder problem detection  
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show Switch to contribution instead of blame. Focus on the future, learning, and change.  
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show CAB - Conclusions, Arguing, Blaming  
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show Move from certainty to curiosity/ASK ABOUT THEIR STORY/separate intent from impact/look forward tith contribution/change roles  
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Name 4 things that often happen in the feelings conversation.   show
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Where do you want to get to in the feelings conversations (3 things)?   show
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Name 1-4 out of 8 Communication Tools for Conflict   show
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show Nonverbal cues of interest and openness/relationsal statements/internal sumaries of progress/reframing  
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show Neutralizing venomous comments  
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show Identity. Ami I competent? A good person? Worthy? Similar to concept of face.  
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Name 3 points about vulnerable identities.   show
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show Plan ahead: know yourself/detach  
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show Equity/equality/need  
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What does procedural justice deal with?   show
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What does social exchange theory deal with?   show
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show Social interaction is likened to transactions in economic marketplace/ Exchange is a theory which attempts to explain interpersonal behaviors in terms of the exchange of rewards and costs  
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Name 3 more points about Social Exchange Theory (FCE).   show
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Define rewards.   show
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show Love, money, status, info, goods, services  
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show Negative consequences of a relation  
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show Time, energy, emotional upset  
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show Exchange does not have to be in kind/ mutually beneficial relations lead to liking/ when exchange is perceived as unfair by one party, conflict can result  
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show Based on social exchange theory. Focuses on people's feelings of how fairly they have been treated in comparison with the treatment received by others (inputs and outcomes).  
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Created by: MNA
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