Exam 1
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| What is conflict defined? | show 🗑
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| show | Content, relational, identity, process, values
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| show | Yes, and they can vary in importance.
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| show | Intergroup, intragroup, interpersonal, intrapersonal
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| Name the 3 different types of intrapersonal conflict. | show 🗑
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| What examples of intrapersonal conflict were given in class? | show 🗑
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| What are the three parts of of the PMC conflict model? | show 🗑
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| show | Sending party sends a message, receiving party receives it and sends feedback messages to sending party - all within a context
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| Name 1 of 5 assumptions of the PMC model. | show 🗑
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| Name the 2nd of 5 assumptions of the PMC model. | show 🗑
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| show | Conflicts occur within communication systems.
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| Name the 4th of 5 assumptions of the PMC model. | show 🗑
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| show | Understanding the conflict requires considering the various factors influencing the system.
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| show | The most effective approach for analyzing conflict is to consider all known elements in the communication system.
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| Name the 7th of 8 assumptions of the PMC model. | show 🗑
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| show | When the conflict issue is important, and the relationship between the parties is important, the best approach for resolving and managing conflict might be collaborative communication.
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| show | When business partners disagree about plans for expansion
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| show | Before, Beginning, During, Ending, After
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| show | Source/Prior Conditions/Latent Phase - examples cubicles, radios, people
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| What do you consider the beginning of conflict? | show 🗑
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| show | Active Conflict/Addressing Conflict
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| show | Resolution/Termination
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| show | Aftermath/Follow-up
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| What are the five levels of the curve of conflict? | show 🗑
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Created by:
MNA
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