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Conflict Class1
Exam 1
| Question | Answer |
|---|---|
| What is conflict defined? | Conflict occurs when interdependent parties perceive that they have incompatible goals. |
| Name 5 communication goals. | Content, relational, identity, process, values |
| Can there be more than one goal? | Yes, and they can vary in importance. |
| Name the four levels of conflict. | Intergroup, intragroup, interpersonal, intrapersonal |
| Name the 3 different types of intrapersonal conflict. | Approach-Approach; Avoid-Avoid; Approach-Avoid |
| What examples of intrapersonal conflict were given in class? | Choices between where to work (South Bend as an "avoid" example,and San Diego as an "approach" example) |
| What are the three parts of of the PMC conflict model? | Parties/Messages/Context |
| Illustrate the cycle of the PMC model. | Sending party sends a message, receiving party receives it and sends feedback messages to sending party - all within a context |
| Name 1 of 5 assumptions of the PMC model. | Conflicts are episodes in ongoing communication process. |
| Name the 2nd of 5 assumptions of the PMC model. | Communication is how conflict is expressed, escalated, maintained, and resolved. |
| Name the 3rd of 5 assumptions of the PMC model. | Conflicts occur within communication systems. |
| Name the 4th of 5 assumptions of the PMC model. | A change in one element of the system will affect the entire system. |
| Name the 5th of 5 assumptions of the PMC model. | Understanding the conflict requires considering the various factors influencing the system. |
| Name the 6th of 8 assumptions of the PMC model! | The most effective approach for analyzing conflict is to consider all known elements in the communication system. |
| Name the 7th of 8 assumptions of the PMC model. | The most effective approach for resolving or managing conflict will depend on the ease of influencing the various system factors. |
| 8th of 8 assumptions of the PMC model. | When the conflict issue is important, and the relationship between the parties is important, the best approach for resolving and managing conflict might be collaborative communication. |
| What is a specific example where collaborative communication might be the best approach? | When business partners disagree about plans for expansion |
| What are the 5 steps of conflict as a process? | Before, Beginning, During, Ending, After |
| What do you consider as "before" the conflict, and give specific examples? | Source/Prior Conditions/Latent Phase - examples cubicles, radios, people |
| What do you consider the beginning of conflict? | Awareness of Frustration/Trigger/Initiation Phase - example of rock music playing in nearby cubicle |
| What do you consider the "during" phase of conflict? | Active Conflict/Addressing Conflict |
| What do you consider the "ending" phase of conflict? | Resolution/Termination |
| What do you consider the "after" phase of conflict? | Aftermath/Follow-up |
| What are the five levels of the curve of conflict? | Durable peace, stable peace, unstable peace, crisis, war |
Created by:
MNA
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