McGraw-Hill Emergency Medical Responder 2nd Edition CH 11
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| The six basic elements of the communication process | A source (the sender), encoding, the message, the channel, a receiver (decoder) and feedback.
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| The source of verbal communication | spoken or written words.
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| A message | the information to be communicated.
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| Encoding | the act of placing a message into words or images so that it is understood similarly by the sender and the receiver.
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| Who chooses the path (channel) for transmitting the message to the receiver? | The sender
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| Examples of channels include | air, light, electricity, radio waves, paper and postal systems.
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| The receiver | the person or group for whom the sender's message is intended.
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| Noise | anything that obscures, confuses, or interferes with the communication.
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| Decoding | interpreting the message.
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| Feedback | the response from the receiver (verbal or nonberbal) that allows the sender to know how the message is being received.
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| Regression | a return to an earlier or former developmental state.
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| Common patient responses to illness or injury | Fear, embarrassment, frustration, pain, regression, feeling of being powerless or helpless, anxiety, anger, sorrow, depression, guilt, shame, or blame
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| An EMS professional must except every call for assistance without | prejudice
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| When communicating with a patient, being by identifying yourself and establishing your role by saying | My name is ______. I am an emergency medical responder and am trained to provide emergency care. I am here to help you Mr. or Mrs. __________.
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| Be considerate of your patient's | personal space
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| Personal space | the invisible area immediately around each of us that we declare as our own.
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| Public space | 12 feet or more. Impersonal contact with others occurs in this space.
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| Social space | 4-12 feet. Hearing and vision are the primary senses involved; much of a patient interview occurs at this distance.
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| Personal space | 1.5 - 4 feet. This is the distance used when interacting with friends; hearing and vision are important at this distance; much of a physical assessment occurs in this space.
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| Intimate space | Touching to 1.5 feet. Senses of smell and touch are the primary senses involved; this distance is best for assessing breath and other body odors.
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| Recognize the patient's need for privacy, preserve the patient's dignity, and | treat the patient with respect.
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